Associate Experience Advisor I

The Associate Experience Advisor is a critical role in helping shape the associate experience at the Acosta Group. You will provide exceptional high‑volume associate support while applying superior associate‑focus, communication and organizational skills. You will field questions that range in level of difficulty, and this is where you thrive! You are a person who enjoys helping other people, resolving challenges, and appreciates the variety that this opportunity brings. You have strong attention to detail, analytical skills to effectively resolve challenges, thrive in a fast‑paced environment, and you are laser focused on delivering a positive associate experience. Responsibilities Serve as the first point‑of‑contact for associates resolving their questions related to policies, procedures, processes, and system navigation. Use case‑management tool for recording and administering requests and may assist other service center associates with opening, recording, processing or closing cases. Seek guidance or escalates more complex and/or confidential inquiries to higher‑level functional support. Assist leadership with establishing and improving upon defined HR procedures and process methods to efficiently and accurately meet performance goals. Maintain confidentiality of department and associate information according to established practices. Strive to meet and exceed metrics and Service Level Agreements (SLAs) where applicable. Perform other duties as required and/or assigned. Qualifications Education and Experience Associate's Degree Associate's degree in Human Resources, Business or related field or equivalent education and experience. Minimum 1 year experience in a customer service or customer support role. Knowledge, Skills and Abilities An associate‑first mindset with dedication to internal customer service and company culture. Strong verbal and written communication skills; demonstrated ability to effectively communicate with peers, management, teammates and vendors. Strong organizational and time management skills. Strong attention to detail. Ability to manage expectations, process and multiple projects simultaneously. A roll‑up‑your‑sleeves and dive‑in approach with willingness to assist other functions as needed to achieve or exceed department and company business objectives. Work Environment and Physical Requirements Job may require moderate physical effort including lifting materials and equipment weighing less than 50 pounds. This position involves viewing a computer monitor for more than 30% of the time. Personal protective equipment may need to be worn. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEO Statements Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact View email address on click.appcast.io . Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. The Acosta Group utilizes E‑Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E‑Verify and your right to work: Employer Resources (e‑verify.gov). Position Details Job Category: Administration Position Type: Full time Business Unit: Corporate Salary Range: $17.00 - $19.00 Company: Acosta Services, Inc Req ID: 27052 #J-18808-Ljbffr Acosta Group