Customer Service Associate

Bluebird Self Storage is continuing to grow in Southern New Hampshire! We are looking for a part-time Customer Service Associate to join our team in our Dover location. We are looking for someone to work 10-15 hours a week working the below schedule.

Sunday: 11AM - 4PM

Monday: 1PM - 8PM

We are team-based organization at Bluebird. We strive to make everyone feel included and valued through transparency with information sharing, open meetings, and soliciting the feedback of our team. Positive workplace culture is of the utmost importance. We encourage a healthy work-life balance and strongly believe that team members should enjoy their time at work.

You will LOVE working here!

We believe that integrity, accountability, excellence, positivity, and teamwork are the fundamental values to uphold in our organization

We offer benefits including: competitive wages, dental insurance, vision insurance, supplemental insurance, 401k, and 401k match

Plus, some benefits you might not expect such as a health and wellness incentive program, team member recognition, corporate on-site gym, and more!

We are a growing company and are excited to be able to offer opportunities for internal growth (and we do it often!)

Our Customer Service Associates (CSA) are the face of our organization and therefore are expected to be team players with outstanding customer service skills. The CSA operates the front desk, performs routine administrative work, and assists with maintaining the cleanliness of our facility.

Your role here at Bluebird would entail:

• Open and/or close the facility based on shift assignment
• Deliver superior customer service to both new and existing customers, via the phone, online, and in person, by assisting with determination of storage needs, providing tours, and renting storage units
• Utilize effective selling techniques to identify customer needs, proactively offer solutions to appropriate storage units, and drive sales and upsell when appropriate
• Collaborate with team members to meet store goals and ensure consistent customer experience
• Sell related storage merchandise if applicable and relay facility amenities and any on going specials
• Assist with tenant issues and/or elevating concerns to management appropriately
• Monitor surveillance cameras to ensure facility is safe and secure and conduct internal external facility walkthrough audits during each shift
• Maintain and clean the facility as needed throughout each shift
• Perform operational procedures through various software programs
• Report any facility maintenance problems, and note inventory needs
• Participate in all training initiatives
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent
• Minimum 1-year experience in retail or sales required
• Experience within the self-storage industry preferred

Other Qualifications

• Ability to safely and successfully perform essential job functions consistent with the ADA, and other federal, state & local standards - including meeting qualitative and/or quantitative productivity standards
• Ability to maintain reasonably regular, punctual attendance consistent with the ADA, and other federal, state and local standards
• Compliance with all personnel policies

Essential Skills

• Proficient computer skills, i.e. Microsoft Office (Word, Excel and Outlook) and capacity to learn various proprietary software programs
• Ability to take direction and work independently with little to no supervision at times
• Excellent interpersonal skills, ability to effectively communicate with teammates and customers
• Strong selling skills, with the ability to recommend services to meet customer needs and drive sales

Essential Mental & Physical Requirements

• Works in an office environment as well as occasional internal and external facility walkthroughs
• Works with guidance from Manager
• Performs several tasks as dictated by facility demands
• Relates information to diverse groups
• Makes independent decisions
• Ability to read and understand instructions and learn established organizational systems
• Must be able to sit, bend, twist, lift (25 lbs.), and move throughout the facility