Customer Service Operator

Customer Service Operator

The deugro group is a globally active company serving the project logistics industry. Counting 1,200 employees worldwide in more than 40 countries, we are a true global network of logistics experts—for road and rail, ocean and air freight. We set the courses of tomorrow—today.

deugro is the first company of the deugro group. Since 1924, it has been the main business of the international project logistics company, founded in Frankfurt am Main, Germany. Every day, we face all the challenges of the logistics industry. Here is where employees like to keep an eye on really big objects while keeping a cool head—enabling us to come up with alternatives when the conventional path from A to B does not work.

Become a part of our international Operations team in Montevideo, Uruguay. For the next possible date we are looking for you in fulltime as Customer Service Operator.

Your Tasks and Responsibilities:

• Register and monitor air, ocean, and road shipments in internal systems, ensuring information is accurate and up to date. Support customers by providing shipment status updates and coordinating responses to operational inquiries with the relevant internal departments.
• Maintain communication with carriers, shipping lines, airlines, and agents to obtain shipment information and ensure the proper flow of documentation.
• Review, organize, and maintain operational and customs documentation required for import and export processes.
• Monitor shipment progress and promptly report any delays, issues, or deviations from the planned schedule.
• Support the coordination of logistics activities with operational and administrative teams to ensure smooth service execution.
• Prepare basic operational reports and update information in the company's management systems.
• Verify service orders, invoices, and supporting documentation to ensure proper administrative processing of each operation. Maintain accurate and organized physical and digital records related to assigned operations.
• Provide general support to the Operations and Customer Service teams in activities related to domestic and international freight transportation.

What You Can Contribute:

• Student or recent graduate in International Trade, Logistics, Business Administration, Supply Chain Management, or a related field.
• Previous internship or trainee experience with a freight forwarder.
• Additional coursework or certifications related to logistics, freight forwarding, or international trade.
• Minimum 6 months of experience in logistics, international operations, freight forwarding, or customs-related activities.
• Documentation management skills.
• Basic proficiency in Microsoft Office applications.
• Ability to work with operational systems and databases

What we offer you: A family-owned and run company, deugro group has been active in the project logistics industry for nearly 100 years. With our sights continuously on the future, we are a prosperous company offering you a long-term perspective for your professional career. What's more, you benefit from an attractive salary and a modern workplace, with the option to work remotely—ensuring flexible working hours and individual development opportunities. We want to work with people who not only bring the right résumé/CV, but who also pursue their ideas with passion and put them into action with commitment.

Contact: Do you value a motivating, international environment with opportunities for development and freedom? Send your application including your salary expectations and a possible start date.

deugro (Uruguay) S.A. Nicolas Casanova Plaza Independencia 759, 6th Floor, Suite 5-6 Victoria Plaza Office Tower, Montevideo 11000 URY