Lead Technical Trainer
L&S Mechanical
Lead Technical Trainer
The Lead Technical Trainer is responsible for elevating the technical, customer service, and sales performance of the residential service department. This role serves as the department's primary field coach and technical mentor, partnering with the Service Manager to develop technicians, improve consistency, reduce callbacks, and reinforce company standards. The Lead Technical Trainer remains engaged in field operations through ride-alongs, technician support, and training while helping ensure ServiceTitan documentation and best practices are consistently followed.
Key Responsibilities
Technical Training & Development
- Conduct ride-alongs with technicians to evaluate technical ability, customer communication, sales process, and overall performance.
- Develop onboarding and ongoing training programs for new and existing technicians.
- Provide coaching on diagnostics, airflow, electrical troubleshooting, refrigeration, and system performance.
- Identify skill gaps and create individualized development plans.
- Support technician certification and continuing education initiatives.
Field Support & Technical Excellence
- Serve as the escalation resource for complex technical situations.
- Assist technicians with difficult diagnoses and repair decisions.
- Promote consistency in repair quality and adherence to company standards.
- Analyze callback trends and implement corrective training.
Sales & Customer Experience
- Coach technicians on ethical sales techniques, membership offerings, repair options, and customer communication.
- Help improve average ticket, conversion rates, and customer satisfaction while maintaining a customer-first approach.
Quality Assurance & Process
- Review ServiceTitan job documentation including notes, photos, forms, and invoices for quality and completeness.
- Partner with the ServiceTitan Operations Manager to identify process deficiencies and training opportunities.
- Ensure technicians consistently follow company documentation standards.
Leadership & Culture
- Mentor Team Leads and support the Service Manager in building a high-performance culture.
- Participate in recruiting, interviewing, and technician evaluations.
- Recognize outstanding performance and reinforce accountability.
Requirements and Qualifications
- Minimum 5 years of progressive residential HVAC service experience.
- Demonstrated excellence in diagnostics, customer communication, and ethical sales.
- Leadership or mentoring experience preferred.
- Working knowledge of ServiceTitan.
- Strong communication, coaching, and organizational skills.
- Valid driver's license and acceptable driving record.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Lead Technical Trainer in Midlothian, TX vacancy
- ...Job Type Full-time Description Position Summary The Lead Technical Trainer is responsible for elevating the technical, customer service, and sales performance of the residential service department. This role serves as the department's primary...SuggestedFull time
L and S Mechanical
Midlothian, TX1 day ago $163k - $236k
Lead the critical alignment of schedules, acceleration timeline efforts and capital expenditure funding timelines across current and... ...into the unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi-disciplinary...SuggestedFlexible hours- ...As a Production Technical Trainer, you will have the opportunity to work with a highly supportive and collaborative team who aims at enhancing... ..., we’re proud of our ability to innovate, manufacture and lead the way with each new generation of quality products. Benefits...SuggestedFull timeTemporary workWork at office
Dart Container
Waxahachie, TX19 days ago - Dart Container is seeking a Production Technical Trainer to deliver technical training to employees onsite and virtually, partnering with the Training Coordinator and plant leadership to drive skill development and quality improvements. You will contribute to process improvements...Suggested
- ...skills. We are committed to being America's best first job. Let's talk. Make your move. See a day in the life of a Guest Experience Lead at McDonald's Requirements: We believe in letting you do you. If you're looking for a part-time job that supports your full-time ambition...SuggestedFull timePart timeLocal area
McDonald's
Midlothian, TX12 hours ago - ...A DAY IN THE LIFE Shift Leads are trained to perform all the duties that Team Members do, with additional responsibility for ensuring a smooth-running shift. This is especially important in the absence of the General Manager or Manager in Training (MIT) - as they...Full timePart timeImmediate startFlexible hoursShift work
Mo'Bettahs
Midlothian, TX3 days ago - ...Job Description Job Description Quality Control Lead We are currently hiring an experienced Quality Control Lead to support our production and quality operations. This position is responsible for inspecting products throughout the production process, performing...Contract workCurrently hiring
Regency Staffing group
Midlothian, TX4 days ago $20.54 per hour
...Merchandiser Lead The Merchandiser Lead is a veteran that is responsible for covering multiple routes while sustaining exceptional customer service for Keurig Dr Pepper brands to retail stores within an assigned territory. Shift and schedule full-time 5:00 am until...Hourly payFull timeShift workKeurig Dr Pepper Inc.
Midlothian, TX3 days ago- Gerdau is seeking an Environmental Specialist II to lead EMS implementation, radiation protection, and regulatory compliance for the steel mill. The role reports to the Plant Environmental Manager and coordinates with multiple departments to maintain environmental and...Local area
- AutoStore is seeking an AS/RS Robot Fleet Lead at a major retail customer site south of Dallas. You will manage daily robot fleet operations... ...robot charging schedules, track fleet KPIs, and serve as the technical escalation point for complex robot issues. Requirements 3+...
- southern-multifoods in Midlothian, Texas, is seeking an individual to efficiently operate the front line and kitchen, ensuring customer satisfaction and high-quality service. Candidates should have good interpersonal skills, manual dexterity, and the ability to work in ...Shift work
- McDonald’s Guest Experience Leader position in a franchise restaurant offers a part-time opportunity with flexible hours between 8am and 8pm. You will greet guests, help with ordering, assist customers at the kiosks, and support team members to ensure a welcoming experience...Part timeFlexible hours
- ...managing inventory, and providing feedback to team members. Ideal candidates should have a high school diploma or GED, previous shift lead experience, and skills in cash management and effective communication. Compensation details will be discussed during the interview....Shift work
- Nothing Bundt Cakes is seeking an Assistant Bakery Manager to keep the atmosphere upbeat and the sweets coming. The role offers opportunities for promotion within a successful and growing brand. Benefits include advancement opportunities, paid time off, 401(k) matching,...
- Ross Stores is hiring an Area Supervisor for their Midlothian location. In this role, you will be responsible for store operations, supervising associates, and ensuring a friendly shopping environment. The position demands excellent communication skills and prior experience...
- AutoStore is seeking an AS/RS Robot Fleet Lead at a major retail customer site south of Dallas. You will manage daily robot fleet operations... ...charging schedules, tracking fleet KPIs, and serving as the technical escalation point for complex robot issues. The ideal candidate...
- ...fresh displays, quality service, food-safety compliance, and inventory control to drive sales and department profitability. You'll lead and develop associates, coordinate schedules, and maintain high standards while delivering an exceptional shopping experience for every...
- ...are our greatest asset! We’re always on the lookout for inspirational leaders who know how to get the best out of their team. As the Lead, you will oversee your assigned team and area in the warehouse to ensure our operations continue to run smoothly. Become a part of...Local areaMonday to FridayFlexible hoursDay shift
- A leading sports retailer in Texas is looking for a Store Team Lead to enhance the customer experience at their Midlothian location. You will be responsible for assisting customers, maintaining store appearance, and guiding team members in their duties. The environment...
$42.87k - $53.58k
...We are hiring immediately for a highly motivated warehouse worker as a Team Lead at our distribution facility. We will teach you about distribution and supply chain techniques valued by Fortune 250 companies around the globe. We are Wesco. We enable the connected world...Full timeImmediate startWorldwideMonday to FridayShift work$20 - $25 per hour
...Job Description Job Description Regal Staffing Services is currently hiring a Quality Control Inspector Lead for a manufacturing facility located in the Midlothian, TX area. If you would like to apply or have any questions, please call (***) ***-**** and ask...Currently hiringMonday to FridayShift workRegal Staffing Services
Midlothian, TX2 days ago- The Joint Chiropractic in Midlothian, TX is seeking a licensed lead chiropractor to join our growing team in a full-time role. You will deliver routine chiropractic care in a convenient retail setting, focusing on patient outcomes and care quality. This position requires...Full time
$85k
...Licensed Lead Chiropractor Full Time Midlothian TX The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic...Full timePart time$91k - $110k
...prominent healthcare provider in Midlothian seeks a Clinic Director to oversee operations at a new clinic. Successful candidates will lead a dedicated team, ensuring high-quality patient care while managing daily operations. Required qualifications include a degree from...- Burlington Stores Cedar Hill, TX is hiring a Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor to join our store leadership team. You’ll work closely with Store Management in merchandising, service, operations, and HR to help grow our retail footprint...Full time
- Baylor Scott & White Medical Center - Waxahachie is seeking an experienced RN OR Manager to lead the perioperative services team. This full-time, days role supports a growing surgical program and a collaborative hospital culture focused on patient care excellence. The...Full time
- A leading packaging solutions provider in Texas is seeking a Production Supervisor for a full-time position. The role requires providing leadership and training to ensure production objectives are met, alongside monitoring performance and ensuring safety standards. Candidates...Full time
- ...Job Description Job Description Lead Dental Assistant/Trainer We are seeking an experienced, dependable Lead Dental Assistant to support our doctors, oversee clinical operations, and maintain an efficient, patient-focused environment. Qualifications Minimum...Full timePart timeWork at office
SKYLINE DENTISTRY & IMPLANT CENTER
Midlothian, TX21 days ago - KinderCare Learning Companies in Midlothian, Texas, is seeking dedicated educators to lead and mentor early childhood teachers at Champions. This role focuses on implementing a tailored curriculum while ensuring a nurturing environment for children. The ideal candidate...
- ...floor. You will coach and develop associates, optimize labor, and maintain store presentation in a fast-paced environment. You will lead from the floor, drive sales, and ensure high performance through strong leadership, integrity, and teamwork. This role offers growth...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Lead Technical Trainer. Be the first to apply!
