Correspondence Tech Lead

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions tour clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.

Job Title: Correspondence Tech Lead
Location: Columbus, GA
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Hybrid

Job Description: a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }

• Lead the design, development, and implementation of customer communication and correspondence solutions using OpenText Exstream.
• Serve as the primary onsite technical point of contact for business stakeholders, product owners, architects, and project teams.
• Analyze business requirements and translate them into scalable technical solutions and document composition designs.
• Provide technical leadership and guidance to offshore development and support teams.
• Review solution designs, code, templates, scripts, and deployment packages to ensure adherence to best practices and standards.
• Drive technical discussions, architecture reviews, effort estimations, and solution planning activities.
• Support the complete Software Development Life Cycle (SDLC), including requirements analysis, design, development, testing, deployment, and production support.
• Collaborate with Business Analysts and Subject Matter Experts (SMEs) to understand correspondence requirements and regulatory changes.
• Lead impact assessments for enhancement requests, production issues, and technology upgrades.
• Ensure successful implementation of change requests through established change management processes.
• Provide technical oversight for document template development, business rules implementation, and data mapping activities.
• Conduct root cause analysis and drive resolution of complex production issues and defects.
• Mentor and coach developers on OpenText Exstream design standards, performance optimization, and development best practices.
• Coordinate release activities and provide deployment support across development, testing, and production environments.

Required Skills

• Strong expertise in OpenText Exstream.
• Experience designing and implementing enterprise correspondence management solutions.
• Strong understanding of SDLC methodologies and software engineering best practices.
• Experience in requirements analysis, technical design, development, testing, deployment, and production support.
• Strong experience with document composition, template development, and business rules implementation.
• Experience conducting architecture reviews and technical solution assessments.
• Strong troubleshooting, defect management, and root cause analysis skills.
• Experience leading offshore and distributed development teams.
• Excellent communication, leadership, and stakeholder management skills.

Tops Skills:

• 1. Opentext Exstream
• 2. Quadient Inspire
• 3. Other CCM Skillsets

Leadership Responsibilities

• Act as the primary technical lead for the correspondence platform.
• Provide mentoring and technical guidance to development teams.
• Drive technical excellence, coding standards, and solution quality.
• Collaborate with business, architecture, and project leadership teams to ensure successful delivery.
• Support continuous improvement initiatives and technology modernization efforts.

Years of Experience

• 11 Years of Experience.

TekWissen Group is an equal opportunity employer supporting workforce diversity.