Branch Operations Manager II

Job Description

Job Description

Description

GENERAL SUMMARY:

Oversees day-to-day operations for the branch and is the site manager of the location. Supervises daily activities of retail branch personnel.  

COMPENSATION: Annually $65,000 - $75,000

APPLY ONLINE:

RESPONSIBILITIES AND DUTIES:

1. Oversee Operations, including making sure bank policy and procedures are followed.
2. May perform personal banking duties including advising customers of all bank services, opening new accounts, and teller functions. 
3. Responsible for supervising employees to meet branch goals including obtaining fee include and meeting budget.  This is accomplished by assigning work, taking actions to ensure quality work for customers, scheduling, conducting performance reviews, recommending salary actions, and providing training for staff.          
4. Promote bank services.  Participates in various professional and personal activities within the community. 
5. Performs customer service-related duties such as answering telephone inquiries, closing accounts, ordering checks and ensuring appropriate levels of customer service.
6. Ensures compliance of branch with bank policies and guidelines. 
7. Review reports, audit board and NSFs. 
8. Assist with budget preparation.
9. Ability to maintain regular and reliable attendance. 
10. Perform any other duties/projects as assigned.
11. Regularly exercising independent judgement and discretion over matters of significance. 
12. Communicate effectively in-person and otherwise with all coworkers and customers, both during regular business hours and before and after regular business hours, if necessary. 
13. Effective communication and collaboration are essential for this role. While remote work may be available periodically, there are times when being in the office is necessary to maintain our collaborative efforts. Therefore, this position cannot be primarily performed remotely.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Full knowledge of banking products offered, taking a personal initiative to stay updated on any changes.  Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures.
• Knowledge and expertise in all deposit account products and services.
• Knowledge of bank operations.
• Knowledge and work experience that demonstrates effective abilities to supervise the department.
• Skill in communicating with clients and co-workers in courteous and professional manner.  
• Skill in operating computer terminals and printers, back counter capture machine, coin machine and copier.
• Skills in supervision.
• Ability to maintain a high level of confidentiality.
• Ability to train employees.
• Ability to ensure that appropriate efficiency, accuracy, and customer service is provided to customers to ensure that the bank’s goals of meeting the customers’ needs are being met.
• Ability to demonstrate accuracy and efficiency in a fast-paced environment.
• Ability to function as a team player.

EDUCATION AND EXPERIENCE:

• High school graduate or equivalent.  
• Prefer four to six years related banking experience.
• Prior supervisory experience.

BENEFITS :

• Benefits for employees working at least 35 hours per week include 8 paid holidays; 17 PTO days each year for the first five years of employment (employees must complete 90-day introductory period prior to accruing PTO); 16 hours of paid sick time upon hire date; health, dental, prescription drug card, vision, and voluntary life insurance plans; health savings account with employer contributions; flexible medical and dependent care spending plans; 401K plan after 3 months and start of next quarter with employer contributions and profit sharing; $50,000 group term life insurance; long term disability insurance and employee assistance program.  If working less than 35 hours per week, above benefits are modified.

PHYSICAL REQUIREMENTS:

Must be able to communicate with co-workers. 

Standing/Walking: 25-49%


  Climbing/Stooping/Keeling: 0-24%


  Lifting/Pulling/Pushing: 0-24%

Light Work: Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry or otherwise move objects.  Job involves sitting most of the time and walking and standing some of the time.

NOTE:   The statements herein are intended to describe the general nature and level, or work being performed by employees assigned to this classification.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills, require of personnel so classified.

Monday - Friday, rotating Saturdays