Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Health Stipend
• Life Insurance
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)

About Our Agency

At the Darla Pettaway State Farm Agency, we are committed to helping individuals, families, and businesses protect what matters most through personalized insurance solutions and exceptional customer service. Since opening our agency in 2021, we have built a reputation for creating lasting relationships, serving our community with integrity, and providing a welcoming, bilingual environment for our customers.

Our agency values teamwork, professional growth, and making a positive impact both inside and outside the office. With a strong foundation in community service and leadership, we foster a collaborative workplace where team members are supported, encouraged to develop their careers, and empowered to make a difference every day.

If you're looking to join a growing, customer-focused agency that values people, service, and continuous learning, we'd love to meet you.

ROLE DESCRIPTION: 
As a Customer Service Representative - State Farm Agent Team Member with Darla Pettaway - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

RESPONSIBILITIES: 

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving