Spa Desk Attendant

Job Description

Job Description

**Spa Desk Attendant - New York, NY ** About the Role

We are seeking a composed, knowledgeable, and hospitality-driven Spa Desk Attendant to serve as the primary point of contact for our spa experience. This role is responsible for managing the day-to-day flow of the spa reception, ensuring every member arrives feeling welcomed and leaves having received a seamless and luxurious experience.

What You Will Do:

1. Spa Reception & Member Experience

2. Welcome all spa members and guests with warmth, professionalism, and a personalized approach

3. Manage spa appointment scheduling, modification, and cancellation with accuracy using spa management software

4. Provide knowledgeable recommendations on spa treatments, services, packages, and wellness programming

5. Ensure smooth member flow through the spa, coordinating with therapists, estheticians, and locker room staff

6. Prepare and maintain the reception area, relaxation lounge, and waiting spaces to the highest luxury standard

Revenue & Retail

• Drive treatment bookings, upselling of upgrades, packages, and retail products

• Process payments accurately and maintain accurate transaction records

• Manage retail display and inventory at the spa desk in collaboration with the Retail Supervisor

• Meet individual booking and retail revenue targets as established by Spa leadership

Operations & Communication

• Maintain therapist schedules and communicate booking updates and changes promptly

• Coordinate with the broader Front Office team for member arrivals and cross-departmental service requests

• Monitor spa supply levels and communicate replenishment needs to the Spa Supervisor

• Ensure all guest records, preferences, and contraindication forms are accurately maintained

Requirements

• 1 to 3 years of spa reception, front desk, or luxury hospitality experience required

• Working knowledge of spa services, treatments, and wellness terminology

• Experience with spa management software such as Mindbody, Book4Time, or similar

• Calm, composed demeanor with the ability to manage high-volume booking periods

• Strong verbal communication and interpersonal skills

• Genuine enthusiasm for wellness and luxury service

• Flexibility to work mornings, evenings, weekends, and holidays

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.