Technical Support Engineer

Profile Technical Support Engineer Location New Jersey Skills & Responsibilities Knowledge sharing: Contributing to the knowledge base and sharing insights with the team is an indicator of success Adaptability and learning: Embracing change, quickly acquiring new skills, and effectively applying them to support customer needs in a rapidly evolving technical support environment Strong problem‑solving skills and ability to troubleshoot basic technical issues independently Excellent communication and interpersonal skills, with the ability to explain technical concepts to non‑technical individuals Customer‑oriented mindset with a focus on delivering high‑quality customer service Familiarity with ticketing systems and knowledge‑base tools is a plus Ability to work under pressure in a fast‑paced environment and manage multiple priorities effectively Willingness to learn and adapt to new technologies and tools in the banking technology domain Experience & Qualifications A minimum of 5+ years of overall experience is required Hands‑on experience with tools such as Postman, Kibana, Splunk, and Grafana is required Bachelor's degree in computer science, information technology, or a related field Experience in banking/payment technologies is a plus #J-18808-Ljbffr