IT Manager — Enterprise AI Platform

IT Manager Build the function. Own the stack. Enterprise AI Platform · San Francisco, CA About the Company A fast‑growing AI platform serving Fortune 500 clients, processing over 40,000 tickets per day across voice, chat, and email. The company recently closed a $61M Series A and has scaled from roughly 15 to 75+ employees in under a year. Culture is built around speed, first‑principles thinking, and pragmatic security — the goal is always to build what matters, skip what doesn’t, and never over‑engineer the process. "This is the company’s first dedicated IT hire. No inherited playbooks, no siloed processes — just high‑impact work at an AI company serving some of the world’s largest enterprises." The Opportunity You’ll own the entire IT and security function — building it from scratch and defining what gets built versus skipped. You’ll operate as a team of one with full authority over the function: tooling selection, compliance, vendor management, security posture, and day‑to‑day support. This is the kind of role that shapes how a company operates at scale. The decisions you make in the next 12 months will define IT infrastructure and security culture for years to come. What You’ll Do Own device management across a Mac/Apple fleet end‑to‑end: MDM, provisioning, disk encryption, patch management, and onboarding/offboarding workflows Administer Google Workspace and the full SaaS & identity stack — SSO, MFA, SCIM provisioning — and enforce least‑privilege access with regular access reviews Stand up and run the help desk and day‑to‑day IT support: build the workflows, select the tooling, and keep employees unblocked Maintain security hygiene across the company: MFA, encryption, access reviews, application inventory, and install/allow‑listing policies Own a right‑sized compliance program (SOC 2 or similar): policy authorship, control implementation, evidence collection, and audit support — without over‑building Secure and tune local network infrastructure: firewalls, VPN, Wi‑Fi, segmentation, and office network performance Manage IT vendors and/or external MSPs — scope what to outsource, select partners, and own SLA relationships Evaluate, procure, and manage IT and security tooling; own the budget for the function Requirements 3+ years of hands‑on IT/security experience at a startup Built or supported a SOC 2 / ISO 27001 compliance program Managed IT vendors/MSPs and owned SLA relationships Led security posture decisions — not just help desk or IT ops Network security experience: firewalls, VPNs, Wi‑Fi, segmentation Managed Mac/Apple fleet end‑to‑end — MDM, provisioning, patching First or second IT hire at a high‑growth startup, or built the IT/security function from the ground up Google Workspace admin: SSO, MFA, and SCIM provisioning Nice to Have Incident response and vulnerability management experience Relevant certifications: Security+, CISSP, or CISM Scripting/automation for IT workflows Traits to Avoid Only enterprise/large‑team IT experience with no scrappy startup background Interview Process

1. 30‑minute conversation with the hiring team to discuss background, the role, and mutual fit.
2. Technical Interview – Deep‑dive on your IT/security experience, compliance background, and how you approach building from scratch.
3. Onsite / Final Round – Meet operations and engineering leadership. Walk through a practical scenario on scoping the IT function.