Site Security Manager

Site Security Manager

The Site Security Manager (SSM) serves as the day-to-day manager of a site security team that includes administrative officers, responders, and other security personnel at a client's datacenter. The SSM is responsible for building a cohesive and high-performing team. Reporting directly to the Campus Security Manager (CSM), the SSM works alongside other site managers in their campus to ensure a safe and secure environment. Additional job functions may include client service and problem resolution, service enhancement, Security Operations Center (SOC) systems maintenance, audit compliance, system monitoring, log maintenance, and access rights maintenance.

In this role, The Site Security Manager actively manages site security personnel; partners with the local branch to recruit and hire, and oversee onboarding, training, and development at the datacenter. Coaches' security personnel and carry out disciplinary actions in accordance with current policy. Ensures all responders and control room supervisors adhere to policies and standard operating procedures, acting as responder or control room supervisor in periods of increased activity or in the case of absent staff. Ensures site health and key performance indicator goals are met or exceeded; works with the CSM to enhance security team effectiveness and performance. It conducts recalling audits, prepares, and submits critical and confidential information directly to client management team. Oversee site security systems to ensure safe and compliant operation of the facility. Maintains and troubleshoots on-site security technology. Assists with site equipment inspections, and audit compliance. Maintains require security documentation, ensuring accuracy in accordance with established policies and procedures. Serves as primary point of contact to datacenter management and security personnel when the CSM is unavailable. Performs additional tasks assigned by management. Keeps management informed of major accomplishments, issues and concerns. Identifies security shortfalls and offers suggestions from improving the security program. Evaluates and escalates potential safety issues within the facility. Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of unsafe working conditions. Identifies security shortfalls and offers suggestions from improving the security program.

Minimum Hiring Standards:

• Must be at least 18 years of age.
• Must have a reliable means of communication (i.e., pager or phone).
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in the United States.
• Must have the ability to speak, read, and write English.
• Must have a High School Diploma or GED.
• Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation.
• Education/Experience: Associate's Degree and 1 year of experience in security operations, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.
• Competencies (as demonstrated through experience, training, and/or testing): Understanding of security operations. Knowledge of supervisory practices. Planning, organizing and leadership skills. Oral and written communications skills. Strong customer service and service delivery orientation. Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures. Ability to take initiative and achieve results.

Working Conditions (Physical/Mental Demands): With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with authorities, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
• Required ability to handle multiple tasks concurrently.
• Handling and being exposed to sensitive and confidential information.
• Regular use of vehicle required in the performance of duties.
• Regular talking and hearing.
• Occasional walking, reaching with hands and arms, stooping, kneeling, crouching and crawling.
• Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.
• Close vision, distance vision, and ability to adjust focus.
• Responding on an on-call basis to emergencies and incidents at all hours.

EOE/M/F/Vet/Disabilities