Distance Learning Retention Specialist (Syracuse)

General Summary

ProLiteracy is seeking a Distance Learning Program Coordinator responsible for the enrollment and onboarding of adult learners seeking support with foundational skills or GED/HiSET test preparation through distance learning provided by ProLiteracy New Readers Press. This position guides students through registration, orientation, diagnostic assessment, and class placement, equipping them for success in their educational journey.

The Program Coordinator works as part of a distance learning team supporting a diverse group of adult learners. The ideal candidate is flexible and organized and able to provide learners with personalized assistance through patient, empathetic, and positive communication. This position requires strong computer skills, attention to detail, and a desire for continuous program improvement to ensure student success.

What you will do in this role:

• Develop a strong understanding of the features, functions, and processes for the New Readers Press Distance Learning programs.
• Guide distance learning students through onboarding and enrollment, including registration, orientation, diagnostic assessment, and class placement.
• Ensure the timely and successful delivery of student onboarding and enrollment based on established processes and metrics.
• Collaborate with staff and tutors to provide student support and monitor student progress using digital tools to ensure student success.
• Monitor and analyze usage and data trends to communicate successes and identify strategies to increase student success.
• Assist in development of new processes and procedures for distance learning programs.
• Assist with hiring and training tutors for online classes.

Skills required for the role:

• Bachelor’s degree or equivalent experience
• 3+ years’ experience in program coordination, student enrollment, or customer success for distance educational programming in an online environment
• Experience in adult education or workforce development preferred
• Experience with high school equivalency (GED/HiSET) education coordination preferred
• Ability to provide students with personalized assistance through clear, professional, and positive communication
• Experience with digital curriculum platforms, student information systems, or case management software
• Flexible and organized with a strong attention to detail
• Excellent analytical, problem-solving, and time-management skills
• Motivated self-starter, takes initiative, and works well both independently and as part of a team
• Willingness to learn and adapt to a changing environment
• Flex schedule with occasional evening orientation sessions required

Interested candidates must submit a cover letter and résumé to be considered for this opening to

ProLiteracy is based in Syracuse, New York. Consideration will be given for a hybrid 3 days on-site/2 days remote work schedule for candidates living in the metro Syracuse area, or a fully remote work schedule for candidates living outside of the metro Syracuse area.

This is a full-time position with a salary range of $55,000 - $65,000 per year and is competitive and commensurate with the candidate’s skills, experience, and location.

About ProLiteracy:

ProLiteracy is the world’s leader in adult education practice, innovating and building the capacity of literacy programs everywhere—from small community-based organizations to large adult education programs and institutions. We serve over 6,800 US based adult literacy programs annually and work with partners in 32 countries worldwide. By providing comprehensive training and professional learning, accessible research, grant funding, and leading-edge digital and print learning resources through New Readers Press, we advocate for and unleash the power of literacy to transform lives.

ProLiteracy believes every adult has the right to literacy. Our mission is to help adults gain reading, writing, math, and digital skills, with the intent of giving them the power to impact major social issues and change the world around them. We believe education leads to equal opportunities, liberties, and protection under the law, and that we must stand up against bigotry, racism, and hatred.