Shift Leader

Shift Leader

Shift Leaders are responsible for coaching crew members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback to correct deficiencies. If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Shift Leader for a Dunkin' Donuts franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award winning franchise! Responsibilities include:

• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.

• Deploy team members appropriately to meet guests' needs and service standards throughout shift.

• Support training of crew members as directed by general manager or assistant manager.

• Communicate goals and hold team members accountable for performance during shift.

• Hold guests as highest priority and role model exceptional guest service.

• Drive sense of urgency through crew members to satisfy guests' needs and resolve problems.

• Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.

• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.

• Ensure restaurant standards and marketing initiatives are properly executed during shift.

• Follow all systems and processes to control labor costs, food costs, and cash throughout shift.

• Monitor and ensure crew members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.

• Report equipment issues, provide crew member performance feedback, and discuss other restaurant opportunities with general manager.

• Comply with all restaurant, brand, and franchisee policies.

Qualifications:

• Must be able to fluently speak/read English

• Math and writing skills

• Restaurant, retail, or supervisory experience preferred

• Guest focus – anticipate and understand guests' needs and exceed their expectations.

• Passion for results – set compelling targets and deliver on commitments.

• Problem solving and decision making – make good decisions based on analysis, experience and judgment.

• Building effective teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.

Benefits include:

• Competitive weekly pay

• Employee meals

• Medical and dental insurance with company contribution (full time employees)