Dispatcher

Dispatcher

The dispatcher supports a busy HVAC team by coordinating calls, managing schedules, and ensuring clear communication between commercial and residential customers, technicians, and drivers. This role focuses on tracking commercial orders and project updates, routing consumer calls to technicians, and assisting with order entry during slower periods. The dispatcher plays a key role in delivering responsive, friendly service in a fast-paced, team-oriented environment.

Responsibilities

• Handle inbound calls from commercial clients to track orders, provide project updates, and answer status-related questions.
• Manage inbound calls from residential customers, including inquiries about appointments and service issues.
• Route consumer calls to HVAC technicians and ensure technicians receive accurate information about customer needs.
• Place outbound calls to drivers to confirm their daily schedules and verify their ability to meet commitments communicated to customers.
• Coordinate schedules between drivers, technicians, and customers to maintain on-time appointments and efficient routes.
• Support the order entry team by entering and updating orders accurately when call volume is lower.
• Maintain detailed and accurate records of calls, schedules, and service commitments in the appropriate systems.
• Provide friendly, professional, and timely customer service in a fast-paced environment.
• Collaborate closely with a team of dispatchers and office staff to ensure smooth daily operations.
• Communicate clearly and confidently with customers, technicians, and drivers to resolve questions and issues.
• Adapt quickly to changing priorities, schedules, and customer needs throughout the day.

Essential Skills

• 1–3 years of experience in a fast-paced customer service environment.
• Proven ability to handle high call volumes while maintaining accuracy and professionalism.
• Strong dispatch, scheduling, or coordination skills, including managing multiple tasks at once.
• Proficiency in data entry with attention to detail and accuracy.
• Clear, confident, and friendly verbal communication skills.
• Customer service mindset with a focus on responsiveness and problem solving.
• Ability to work effectively as part of a collaborative office team.
• Consistent work history without frequent unexplained job changes.

Additional Skills & Qualifications

• Previous experience routing technicians or coordinating field service teams.
• Experience working within the HVAC industry or a related trades or service environment.
• in roles such as bartending or serving, demonstrating strong people skills and the ability to thrive in fast-paced settings.
• Outgoing, upbeat, or bubbly personality that contributes positively to a close-knit team culture.
• Comfort using office systems and tools for scheduling, order entry, and call management.

Work Environment

This is a fully on-site position, working Monday through Friday, with an end time that alternates between approximately 5:00 p.m. and 6:00 p.m. depending on the weekly rotation. You will work in an office environment alongside a team of about nine people, including five dispatchers and additional office staff who support daily operations. The culture emphasizes a strong family feel, with multiple events held for employees and their families and an atmosphere where people feel safe, supported, and valued. The organization builds relationships not only with employees but also with their families, and there is a track record of internal promotion from the dispatcher role into positions such as estimator and operations manager. The setting is collaborative, energetic, and service-oriented, with regular interaction among team members throughout the day.

Job Type & Location

This is a Contract position based out of Brooklyn Park, MN.

Pay and Benefits

The pay range for this position is $22.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Brooklyn Park, MN.