Director, Voice Services & AI-Driven Contact Center

Brown & Brown, Inc.

Brown & Brown, Inc. in Plano, TX, seeks an Associate Director of Voice Services to lead the vision, design, and operation of our voice and Contact Center technologies, driving modernization through agentic AI and automation. You will define roadmaps for Five9, Genesys, RingCentral, and Teams Voice, partner with business units, manage vendor SLAs, ensure regulatory compliance, and nurture a high-performing team of voice engineers and analysts. #J-18808-Ljbffr Brown & Brown, Inc.

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Vacancy posted 1 day ago

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