Claim Specialist - Property Field Inspection

Property Field Inspection Claim SpecialistBeing good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.Grow Your Skills, Grow Your PotentialResponsibilities:Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accident and weather-related claims for homeowners, commercial properties, and large losses.We are looking for an experienced and highly skilled professional to contribute to our dynamic team. State Farm is on the cutting edge with the use of technology to support claim employees in developing enhanced skillsets to support and protect our policyholders. Not Human or Digital. Human + Digital, working together. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing remarkable service.Key Responsibilities:Conduct on-site inspections and assessments of property damages for both residential and commercial claimsCollaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficientlyMay occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutionsProvide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionallyGather necessary evidence, document findings, and prepare detailed reports to support the claims handling processInvestigate and adjust both personal and commercial property claims with exposures up to $500,000Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulationsNegotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelinesWhere you'll work:This position is located Ashtabula, OH. Competitive candidates should reside within one of the listed zip codes and will service this same territory:44003 44004 44010 44021 44022 44023 44024 44026 44030 44032 44040 44041 44045 44046 44047 44048 44057 44060 44062 44064 44065 44068 44072 44076 44077 44081 44082 44084 44085 44086 44087 44092 44093 44094 44095 44099 44110 44117 44119 44122 44123 44124 44132 44139 44143 44201 44202 44231 44234 44241 44255 44260 44265 44266 44272 44285 44288 44401 44402 44403 44404 44410 44411 44412 44417 44418 44420 44425 44428 44429 44430 44437 44438 44440 44444 44446 44450 44451 44470 44473 44481 44482 44483 44484 44485 44491 44504 44505 44509 44510This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Additionally, there may be occasions where you will be required to travel outside your assigned area to assist in other territories.Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and/or irregular hours.Qualifications:Competitive candidates must demonstrate:Ability to investigate problems, evaluate information, and make well-supported decisionsAbility to interpret detailed policies, guidelines, or technical information and apply them accurately to real-world situationsAbility to quickly learn unfamiliar concepts, processes, and terminology and apply that knowledge accurately in practical situationsAbility to effectively interact with policyholders, agents, and other stakeholders to move claims forward efficientlyEffective communication and interpersonal skills to handle difficult/emotional conversations with a customer-minded focusDetail-oriented with strong organizational and analytical skillsProficiency in using mobile/desktop tools to document and support claims both in the field and remotelyPhysical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spacesMay be required to complete Rope and Harness Safety Training.A valid driver's license is requiredPreferred:Bachelor's Degree in a related field or equivalent work experience in Property ClaimsStrong candidates with relevant coursework and internship/fieldwork experience are encouraged to applyStrong knowledge of property insurance policies, coverage and claim handling practicesKnowledge of both residential and commercial building constructionWater mitigation inspection experienceXactimate, XactContentsAdditional Details:Employees must successfully complete all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s).State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testingOur Benefits:Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!Potential starting salary range: $63,089.65 - $90,000.00 annuallyStarting salary will be based on skills, background, and experienceHigh end of the range limited to applicants with significant relevant experiencePotential yearly incentive pay up to 15% of base salaryAt State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.Stay Well! Focus on you and your family's health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.Plan Ahead! Plan for