Dispatcher - Customer Liaison

Job Description

Job Description

Who we are:

Voted Top Workplace USA and MN for 10 years! We are a premier provider of water treatment, heating, cooling, plumbing and electrical services. We know there are a lot of choices for our customers and teammates to choose from for completing work in their home or to have as their work family. By providing 5-star customer service (treating customers’ homes like our own), best-in-class products and a positive, rewarding work environment, we have grown to 17 offices and over 260 teammates serving customers across Minnesota and Wisconsin. We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time, and you have probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

The “Aquarius” difference: “Earning the right to be recommended!”

Core Values: Our organization believes our Core Values drive success and unify our growing team.

• Uncompromised Customer Service
• Unwavering Accountability
• Contagious Positive Culture
• Collaborative

Why choose Aquarius:

• Great Company culture in a fast-growing organization: One goal, one team!
• Family-owned and operated company.
• Health, Dental, & Vision for our Employees + Family
• Life and ADD Insurance - Company Paid
• Short & Long Term Disability Insurance
• 401(k) company matching
• Paid time off + Paid holidays.
• Voluntary/Community Care Paid Hours
• Flexible weekly schedule
• Career development, on-going training, and growth

What you will be doing:

• Meet daily revenue and sold hour by prioritizing the most urgent and profitable calls
• Relay accurate information to technicians, ensuring proficient, quality customer experiences
• Manage the whereabouts and needs of every technician in the field assigned to you
• Be professional and establish customer rapport, encouraging repeat business
• Respond to customer requests, resolving issues and promoting the brand
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders
• Update customers throughout the day on the technician’s progress
• Work with warehouse to makes sure that all necessary materials are in the shop before the day of the installation,
• Communicate with field staff regarding scheduling and concerns.
• Utilizes customer service training to educate and assist customers in choosing service and products.
• This position is aware of the importance of Field Technician incentive programs and ensures fair and equitable distribution as well as proper documentation of work.
• Cross training available

• Conflict Resolution - Approaches conflict or issues as they arise in a thoughtful manner. Demonstrates effective listening skills and moves forward with steps to resolve.
• Decision Making – Applying sound business judgment in all decisions, seeking input from others and takes thoughtful approach when considering options.
• Individual Efficiency - Effectively manages time and resources to ensure that individual work is completed efficiently.
• Organization Skills - Scheduling activities and resources (human and non-human) in order to achieve objectives.
• Productivity - Manages workload, works efficiently, meets goals and objectives.
• Teamwork - The ability to work collaboratively with others to achieve organizational goals and objectives

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to utilize computer, phone, and fax at a high expertise level.
• 1+ years of prior dispatch experience
• Develop a proven track record in customer service
• Highly organized with exceptional follow-through abilities
• Ability to build trust, diffuse conflict and hold others accountable
• Personality that blends well with a fast-paced, goal-driven environment
• Competitive individual contributor who also loves to win as a team
• Keeps desk area clean and neat.
• Regular, predictable on-site attendance is expected.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for.

You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Aquarius Home Services by visiting our website:

Equal Opportunity Employer