Water/Fire Restoration Lead Technician

Job Description

Job Description

Construction workers…when will the construction industry take a dive? Nobody truly knows, we only know it will happen. Consider a career in the restoration industry, an industry that is recession-proof! No more feast or famine. Enjoy steady work with the premier restoration company offering competitive pay, sign-on bonuses and other incentives, PTO, advancement opportunities, and paid training!

Position Overview:

When disaster strikes somebody’s home or office, we are first on the scene. You are part of the team that swoops in to save the day. A technician stabilizes the chaos by performing water/fire mitigation and other types of organized demo and cleaning. Inspect, assess, and complete restoration work and put the customer at ease.

Job Responsibilities:

• Be dependable.
• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives on time at work site.
• Explain mitigation process to customers and answer questions.
• Safely completes assigned jobs according to protocol, while maintaining quality control on each job.
• Scope typically includes water extraction, pack-out contents, removing/disposing of non-salvageable materials, cleaning of salvageable materials.
• Participate in our on-call rotation, responding to after-hours and weekend emergency losses.
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to the supervisor.
• Inspects jobs after completion obtains customer signatures for approval purposes.
• Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency.
• Resolves issues with customers, communicates customer issues, and daily job activities with supervisor and key company staff.
• Prepares documentation and pictures according to company policies and procedures.

Job Requirements:

• Dependability.
• Strong work ethic and willingness to learn; Experience in the restoration or construction industry not required.
• Valid Driver’s license and satisfactory driving record.
• Good verbal written and communication skills.
• Good customer service skills.
• Can read and safely follow product label usage instructions.
• Must be able to prioritize activities and meet deadlines.
• Drug/Alcohol/Tobacco free required.

Certifications are not required but preferred:

• WTR – Water Damage Restoration Technician.
• ASD – Applied Structural Drying Technician.

Compensation and Incentives:

• Competitive wage $22-26/hr.
• $500 Startup bonus after 90 days of employment.
• Regular after hours bonuses
• Quarterly performance incentives.
• PTO Accrual.
• Health plan.
• Opportunities for certification/advancement.
• Cell phone allowance.

This franchise is independently owned and operated.