Arizona - Work At Home Customer Service Representative

Arizona - Work At Home Customer Service Representative Req Id: 3744 Posting Start Date: 10/5/26 As a Customer Service Representative, you’ll have the ability to work in a collaborative and engaging environment with one goal, make a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer inquiries, connect with customers about their experience, exercise emotional intelligence and follow guidelines to ensure every customer is taken care of, with a personal touch. Responsibilities Communicate with customers through inbound calls, outboundcallsand email channels Identifycustomer needs through active listening, exercising emotional intelligence and askingfollowup questions Use the provided knowledgebase to research answers to customer inquiries and respond to customers withtimely,accurateinformation Document customer needs, interactions and outcomes in theappropriate toolor system Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service Regular 1:1 coachingsessionswith your supervisor to ensure youregularly meetkey performance indicators HGS is a global leader in customer experience management. With more than 18,000+ employees spread across 9countries;our mission is to make our clients more competitive by providing exceptional customer experiences. Powered by a peoplefirst philosophy and experience serving hundreds of the world’s leading brands, HGS is the perfect place to build your future! lus, working with HGS comes withbenefits like: Benefits Starting at$12 to 16hourly (depending on experience) and overtime opportunities Best in class medical, dental, vision benefits Tuition Reimbursement Refer-A-Friend bonuses Employeeassistanceprograms Flexible Schedule Options Career advancement in a fast growingorganization People focused environment whereyou’llmake lifetime connections and friendships Sowhat really makes a great Customer Service Representative?Think of yourself as a problem solver who will have the opportunity to make an amazing impact on people’s day! Ifyou’recompassionate, energetic,boldand understand how one interaction can makea big difference,you’lllove this opportunity! To be successful,you’llneed these qualities. Requirements You’reat least 18 years of age You have a High School Diploma or equivalent You have at least 6 months of customer service experienceand you understand the value of coaching / feedback Demonstrate a caring,supportiveand friendly nature in every interaction You’recomputer savvy, comfortable sitting at a desk and working with multiple monitors You’refamiliar with Android and IOS mobile applications You’reresults oriented and comfortable providing customers with recommendations and solutions HGS is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by HGS Canada regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential. #J-18808-Ljbffr HGS Ltd.