Customer Care Coordinator

Finance Customer Service SpecialistRequired Skills & Experience: Background in finance, business, or a related field strongly preferred.Experience in customer service, particularly in a finance-driven or billing-focused environment.Strong problem-solving abilities and comfort navigating complex issues.Ability to work under pressure with high expectations and tight deadlines.Excellent written communication skills; majority of customer interaction is email-based.High level of comfort working with multiple systems and learning new tools quickly.Strong organizational skills and the ability to manage a consistent daily caseload.Job Description: Manage a personal daily queue of 25–35 customer cases, ensuring timely and accurate resolution.Handle complex customer inquiries, including:Billing auditsInterim billing adjustmentsPrice matchingFinancial discrepanciesWork across thousands of customer accounts with high attention to detail.Utilize 40+ internal programs and systems, including Salesforce and AS400 (primary system of record).Collaborate with team leads and managers within a structured team environment divided by invoice specialties.Communicate with customers primarily via email, with some phone interaction (not a call-center environment).Maintain accuracy and professionalism when handling sensitive financial information.Prioritize workload effectively in a fast-paced, high-volume environment. Insight Global