Destination Services Manager

Help Shape the Visitor Experience in One of Georgia's Most Dynamic Cities We are seeking an energetic, service-driven, and relationship-focused professional to serve as our next Destination Services Manager. In this highly visible role, you will help position Sandy Springs as a premier destination for meetings, events, and group travel by delivering exceptional service and creating memorable visitor experiences. If you thrive in hospitality, enjoy building partnerships, and have a passion for showcasing all that a community has to offer, this is an exciting opportunity to make a meaningful impact. As a key representative of Visit Sandy Springs, you will work closely with meeting planners, event organizers, tourism partners, and local businesses to ensure every visitor receives first-class support and a warm welcome. Why This Role Matters The Destination Services Manager plays a central role in advancing Sandy Springs' tourism initiatives and strengthening the city's brand as a destination of choice. This position combines customer service, event coordination, community partnership development, logistics, and strategic destination support to enhance the visitor experience from first inquiry through final departure. What You'll Do Key responsibilities include, but are not limited to: Design, implement, and manage destination services for group visitors, meetings, and events Serve as the liaison between Visit Sandy Springs, group clients, and local vendors to coordinate services and logistics Track and manage inbound referrals and service requests using Customer Relationship Management (CRM) software Assign incoming Requests for Proposals (RFPs) to the Senior Director of Sales & Services when appropriate Provide personalized recommendations and support for dining, lodging, attractions, entertainment, and cultural events Assist with transportation planning, directions, and onsite logistics for groups and organizations Attend trade shows, familiarization (FAM) tours, and tourism-related events to represent Visit Sandy Springs Monitor tourism trends and manage inventory of brochures, maps, promotional items, and materials Maintain inventory of brochures, maps, and promotional materials at Sandy Springs hotels Maintain and report on the destination services budget and procure supplies in accordance with financial guidelines Foster strong working relationships with local tourism stakeholders, vendors, and hospitality businesses Develop and implement service strategies to enhance visitor experience and brand engagement Promote the Visit Sandy Springs brand at events and through outreach initiatives Align service efforts with industry best practices and current tourism trends What We're Looking For We are seeking a professional who is passionate about hospitality and tourism and who brings a strong blend of customer service, organization, and community relationship-building skills. Minimum Qualifications Bachelor's degree in Hospitality, Tourism, Business, or a related field Minimum of five (5) years of experience in tourism, hospitality, customer service, or event coordination Equivalent combinations of education and experience will be considered Preferred Strengths and Knowledge Successful candidates will demonstrate knowledge of: Principles of tourism marketing and destination management Local points of interest, event venues, restaurants, hotels, and visitor resources in and around Sandy Springs CRM software and visitor data management tools Group travel, service delivery trends, and hospitality best practices Successful candidates will also be able to: Deliver professional, high-quality service in a fast-paced environment Communicate clearly and effectively, both verbally and in writing Prioritize, multitask, and manage time efficiently Build and maintain positive relationships with clients, vendors, and stakeholders Demonstrate strong organization, problem-solving, and follow-through Embrace diversity and contribute to a welcoming, inclusive atmosphere for all visitors Perks & Benefits The City of Sandy Springs offers a competitive benefits package designed to support you and your family: Three competitive medical plan options for you and your family, along with dental and vision coverage 10 paid holidays per year, plus 1 floating holiday Accrued paid vacation and sick leave City-paid life and AD&D insurance, short-term disability, and long-term disability A City-paid Employee Assistance Program (EAP) A robust retirement savings program: the City contributes 12% of your base salary to a 401(a) plan and matches up to 5% of your contributions to a 457(b) plan Tuition reimbursement up to $5,250 per year after one year of service toward a relevant degree Identity Theft Insurance Access to an on-site gym FirstNet (AT&T) Phone Discount About Sandy Springs Sandy Springs is Georgia's sixth-largest city, with nearly 110,000 residents and a thriving business community. Known for its small-town charm, strong public safety, and exceptional quality of life, Sandy Springs consistently ranks among the best places to raise a family. As Georgia's most diverse city, it offers top-rated schools, world-class healthcare, miles of parks and riverfront recreation, and a vibrant dining and retail sceneall just minutes from the heart of metro Atlanta. Equal Employment Opportunity The City of Sandy Springs is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Due to the number of job applications received, we are unable to accept phone calls or emails about the status of your application. Each applicant will receive notification at the time of applying and when a decision is made. Monday - Friday, 8am - 5pm