Outside Services Supervisor

Overview Legends Country Club is excited to announce the exceptional career opportunity of Outside Services Manager. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. Experience Required Experience: 3-5 years of experience in a golf operations or outside services role within a private club or high-end resort. Leadership Skills: Proven team management skills with the ability to train, motivate, and lead a service-oriented team. Customer Service: Strong commitment to providing outstanding member and guest experiences. Knowledge of Golf Operations: Solid understanding of outside golf services, including golf cart fleet maintenance, practice facility operations, and valet management. Communication Skills: Excellent verbal communication skills with the ability to handle member inquiries professionally and effectively. Physical Requirements: Ability to stand, walk, and lift equipment (up to 50 lbs) for extended periods, work in outdoor conditions, and drive golf carts and other utility vehicles. Personal Attributes: Integrity, fun and positivity, open communication, unity and team spirit, passion for service, commitment to excellence, and innovation and initiative. Essential Responsibilities Team Leadership & Scheduling: Recruit, train, schedule, and manage a team of 15-20 outside services staff, including cart attendants, bag drop attendants, and range staff. Prepare monthly schedules and ensure team members meet service and professionalism standards. Member & Guest Services: Oversee all outside golf operations, ensuring a welcoming and efficient experience for members and guests from arrival to departure while providing high-level customer service. Golf Cart & Equipment Maintenance: Maintain the golf cart fleet in optimal condition, ensuring carts are cleaned, detailed, and fully functional. Oversee outside services equipment and facility cleanliness. Practice Facility Operations: Manage daily setup, maintenance, and breakdown of the driving range and practice facilities, ensuring they are stocked and organized. Tournament & Event Support: Assist with tournament setup, including golf car and range setup, facilities preparation, and coordination with the Golf Shop and Agronomy Team. Support other event activities as needed. Inventory & Uniforms: Manage outside services supplies inventory, including towels, tees, and other essentials. Coordinate uniform orders for the team. SOP Development & Training: Design and implement SOPs for outside services operations and ensure continuous training for all staff. Regularly review and refine SOPs to meet operational goals. Cross-Department Collaboration: Work closely with the Head Golf Professional, First Assistant Professional, and Agronomy Team to ensure smooth operations and communicate staffing issues or needs promptly. #J-18808-Ljbffr Legends Golf & Country Club