Bay Host (server)

ABOUT TOPGOLF

Topgolf is where golf meets a great time. We're a high-energy sports entertainment venue where every shift is different, every guest brings their own energy, and the people who work here make it all happen. If you're looking for a place to grow, have fun, and be part of something bigger than a job description, you're in the right place.

WHAT WE'RE SEEKING

Are you someone who loves making people feel welcome the moment they walk in? Do you thrive on high-energy service, know how to read a guest, and genuinely enjoy turning a good time into a great one? Can you take a food and beverage order, upsell with ease, and keep a bay running smoothly all at once?

We're looking for a Bay Host who brings real hospitality to every interaction. You'll be the face of the guest experience in the bays - serving food and drinks, explaining the game, and making sure every guest leaves with a smile. If you love people, love a fast pace, and love being the reason someone's visit was unforgettable, this is your role.

THE ROLE


The Bay Host is Topgolf's version of a server - but with a lot more energy and a lot more fun. You'll host guests in the hitting bays, delivering best-in-class food and beverage service while keeping the experience exciting from the first greeting to the final goodbye. This role requires menu knowledge, responsible alcohol service, and the kind of genuine hospitality that makes guests come back.

This role requires a flexible schedule including evenings, weekends, and holidays, with availability to work during peak periods, special events, and high-volume seasons.

WHAT YOU WILL DO

Host the Bay

• Greet every guest immediately and warmly, setting the tone for an exceptional visit from the first moment

• Guide guests through the menu, explain the game and safety rules, and introduce them to food and beverage options that enhance their experience

• Take and deliver food and beverage orders accurately, quickly, and in line with Topgolf's service standards

• Upsell premium menu items and experiences to maximize the guest's visit and venue revenue

Own the Guest Experience

• Ensure the bay is clean, organized, and ready before guests arrive and throughout their visit

• Engage guests consistently - check in, anticipate needs, and make sure they always have what they need to enjoy themselves

• Handle cash carefully and accurately, and observe all rules of responsible alcohol service

• Keep smiling, make eye contact, and bring positive energy to every interaction

Keep the Venue Running at Its Best

• Clear and clean bays promptly between guests to maintain Topgolf's standards of cleanliness and presentation

• Communicate with Service Support and kitchen teams to ensure food and drink delivery is seamless

• Flag any safety concerns, guest issues, or equipment problems to management immediately

• Demonstrate Topgolf's Core Values in every interaction: Fun, One Team, Excellence, Courage, and Caring

WHY YOU'LL LOVE IT HERE

• You'll be at the center of the guest experience in one of the most high-energy entertainment venues around

• You'll earn tips on top of your hourly pay by delivering hospitality that guests genuinely appreciate

• You'll grow your service skills in a fast, fun environment with a team that has your back

• You'll work in a place where great food, great drinks, and a great time go hand in hand

CORE COMPETENCIES FOR SUCCESS

Being Resilient | You stay warm, energetic, and guest-focused even when the bays are slammed and the night is long.

• Remains calm and professional during peak service, high-volume events, and unexpected challenges

• Recovers quickly when things go sideways and helps the team do the same

• Manages the heat, literally and figuratively, without letting pressure affect the team's performance or morale

• Brings the same positive energy to the last guest of the night as to the first

Communicates Effectively | You read guests, listen for what they need, and keep the whole bay area coordinated as one team.

• Listens to guests attentively and confirms orders accurately so nothing gets missed

• Communicates clearly with kitchen and support staff to keep food and drink delivery timely and accurate

• Flags guest feedback, bay issues, or service concerns to management promptly and directly

• Contributes to a floor environment where every team member is set up to deliver great service

Customer Focus | You know that every guest is here to have a great time, and you take that personally.

• Holds themselves accountable for the quality and consistency of every guest interaction in their section

• Anticipates what guests will need before they ask - refills, check-ins, game help, and more

• Understands that hospitality is the product and takes pride in delivering it at the highest level every shift

• Always looking for small ways to make a guest's visit more memorable - and acts on them

Drives Results | You take ownership of your section and bring your best service every shift because guests deserve nothing less.

• Holds themselves to high standards for service quality, bay cleanliness, and guest engagement every shift

• Manages their section with urgency and ownership - nothing gets missed, nothing gets stale

• Notices when a guest experience is slipping and steps in proactively to make it right

• Takes pride in a kitchen that runs well, looks clean, and puts out great food consistently

QUALIFICATIONS

• 1+ years of service or hospitality experience preferred, not required

• Ability to obtain required alcohol service licenses and certifications for your location

• High school diploma or equivalent

• Must be 18 years of age or older as required by state or local law

PHYSICAL REQUIREMENTS

Let's be real - this isn't your typical desk job! Here's what you'll need to do to thrive in this role:

• Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and moving throughout the venue floor and multi-level bay areas; this role requires sustained physical stamina to deliver continuous guest service throughout the duration of each shift

• Ability to lift, carry, and move items up to 50 pounds independently, including food and beverage trays, supplies, and equipment across multiple levels of the venue

• Ability to navigate stairs, ramps, and multi-level areas of the venue while carrying food and beverages to guest bays throughout the shift

• Ability to work in varying temperature and weather environments on a frequent basis, including outdoor and partially outdoor bay areas, as well as air-conditioned indoor spaces

• Ability to perform repetitive hand and wrist motions including carrying trays, opening bottles, and handling service items throughout the shift

• Ability to communicate clearly and effectively in a high-energy, high-volume venue environment that may include moderate to high levels of background noise

• Ability to work in a fast-paced, high-volume environment while maintaining focus, service standards, and guest engagement under pressure

Sounds like a fit? We can't wait to meet you!

BENEFITS

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform - and that's just for starters for those who qualify. View team member benefits here.

ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.


EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.


Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.


Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.


Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.