Call Center Representative

Job Description

Job Description

Now Hiring: Call Center Representative

Location: Carlsbad, CA
Schedule: On-site Monday-Friday; hybrid flexibility may be available after permanent hire
Job Type: Contract-to-Hire
Pay: $22.00/hour

We're seeking a confident, customer focused Call Center/Customer Service Representative to support a high-volume insurance team in Carlsbad. This role requires strong phone etiquette, the ability to manage a heavy call load, and a positive attitude when handling challenging or escalated customer situations. Candidates will start fully onsite, with the potential for hybrid flexibility once hired on permanently.

Responsibilities:

• Manage high-volume inbound calls with professionalism and a customer-first approach
• Respond to customer inquiries via phone and email
• Review and process audit-related paperwork with speed and accuracy
• Multitask effectively in a fast-paced, metrics-driven environment
• Resolve customer concerns clearly, confidently, and with empathy
• Document all customer interactions and follow-up actions in the system
• Partner with internal teams to ensure seamless service and issue resolution

Qualifications:

• Previous call center experience required; insurance experience a plus
• Strong verbal communication skills and ability to maintain professionalism under pressure
• Comfort working in a high-volume call center environment
• Proficient with basic computer applications and CRM systems
• Reliable, punctual, and eager to learn and grow
• Ability to stay patient and calm with frustrated or escalated customers

Perks:

• Opportunity to be hired permanently
• Hybrid flexibility after conversion to permanent employee
• Supportive, collaborative team culture
• Ongoing skill development and career growth opportunities

If you qualify, please apply today!

Pay Details: $22.00 per hour

Search managed by: Alicia Fritzal

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.