Enterprise Applications Dynamics 365 CRM Manager

This Enterprise Applications Dynamics 365 Manager will be responsible for implementing streamlined processes, building analytical tools, improving D365 system functionality while working closely in parallel with the Technology team. You will partner with functional leaders to understand key issues, then craft and implement solutions that improve productivity, efficiency, and overall strategic success.

• Lead the management and optimization of their applications, with a primary focus on Microsoft Dynamics 365 (Business Central or Customer Engagement) and other critical business systems such as Power BI.
• Partnering with cross-functional teams to define project scope, set clear objectives, and establish measurable deliverables
• Own end-to-end project management including documentation of requirements, solution recommendations, and implementation by 1) implementing streamlined processes and technical solutions; 2) building analytical tools; and 3) improving system functionality
• Actively engage hands-on when needed to troubleshoot issues, support users, or configure system improvements to ensure operational efficiency
• Train users and implement new processes to support strategic and technical initiatives working with business leaders and end users

Qualifications

• 5 or more years of experience managing business applications, with a strong focus on Microsoft Dynamics 365 (BC or CE) and WMS or other enterprise systems
• Excellent communication and interpersonal skills – ability to lead and influence internal stakeholders; ability to work collaboratively across team
• Data-driven decision maker, with tangible experience building analytical models - ability to distill, identify takeaways, and make recommendations
• Experienced in managing multiple projects effectively both independently and as part of a larger team
• Strong business acumen with the ability to align technology and process improvements to organizational goals; including Dynamics D365 systems