Spa Reception

Spa Front Desk Associate & Attendant

Start your workday surrounded by 10 miles of pristine beach, sweeping marsh views, and world-class amenities. Just south of Charleston, Kiawah Island Club offers its members unmatched beauty and exceptional private experiences.

Sasanqua Spa, our luxury spa, provides massage, skincare, and salon services exclusively to Members. We're seeking a Part-Time Spa Front Desk Associate & Attendant to be the welcoming face of our serene retreat.

Compensation: $18+/hour + 3% spa service charge + 10% retail commission with the 3% spa service charge, you have the potential to earn up to $26 an hour.

Spa Front Desk Associate & Attendant

The Spa Front Desk Associate & Attendant is responsible for creating a warm, welcoming, and seamless guest experience from arrival to departure. This role supports daily spa operations by managing appointments, assisting members and guests, maintaining the cleanliness and presentation of spa facilities, and ensuring exceptional service standards are upheld at all times.

Key Responsibilities:

• Greet members and guests with professionalism and genuine hospitality
• Schedule, confirm, and manage spa and salon appointments
• Provide detailed information on services, amenities, and retail offerings
• Maintain a clean, organized, and serene front desk, lounge, and amenity areas
• Prepare treatment areas, restock supplies, and ensure facilities are guest-ready
• Handle check-in, check-out, and point-of-sale transactions accurately
• Assist with same-day bookings and member portal inquiries
• Support service providers with operational needs as required
• Uphold spa standards for presentation, discretion, and member privacy

Qualifications:

• Strong customer service and communication skills
• Professional appearance and demeanor
• Ability to multitask in a fast-paced, luxury environment
• Basic computer and scheduling system proficiency
• Flexible availability, including Saturdays and 1-2 days midweek
• Previous spa, hospitality, or customer service experience is a plus

This position plays a vital role in delivering a refined, relaxing, and personalized spa experience while maintaining the elevated service standards expected in a luxury club environment.

Job Title: Spa Reception

Department: Spa

Reports to: Spa Director

Job Type: Non-Exempt

Arch Amenities Group

Wellness-driven. Hospitality-focused.

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary:

The Spa Front Desk Receptionist is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Spa Front Desk Receptionist may need to process transactions, handle money, and contribute to facility cleanliness.

Key Responsibilities:

• Ensures the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
• Adheres to policies of the facility and Arch Amenities Group.
• Reports any incident or accident to the Facility Manager.
• Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
• Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies and or products, when applicable.
• Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
• Participates in the Manager on Duty (MOD) schedule, if applicable.
• Helps ensure the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
• Greets each and every guest with a smile and direct eye contact.
• Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
• Uses time efficiently throughout shifts by checking equipment, locker rooms, gift shop stocks, inventory, etc.
• Ensures proper coverage when it's necessary to leave the area.
• Keeps area clear of clutter and personal effects. Informs co-worker(s) of pertinent information at the end of the shift.
• Maintains and updates staff communication books.
• Informs facility manager of any member, guest, or facility issues.
• Enrolls members and guests in programs.
• Makes reservations for spa services and personal training, when applicable.
• Receives payments for goods and services and properly accounts for the money.
• Reconciles daily sales, deposits, and receipts, when applicable.
• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain the facility and prepare for special events.
• Additional duties as assigned.

Qualifications:

• High School diploma but college degree preferred.
• Customer service experience
• Previous experience handling money
• Excellent communication, customer service skills, and work ethic
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Energetic, enthusiastic and motivational
• Strong team player
• Proficient in appropriate computer skills and office equipment
• Ability to lift 25 lbs.
• Availability to work nights, weekends and holidays
• Availability to stand for long periods of time
• This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
• The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms

Essential Function - Seldom - Occasionally - Frequently

Stationary Position-- Sitting or Standing - X

Active Position-- Walking, jogging, running - X

Use of hands/fingers-- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate - X

Climb/Balance-- Stairs, ladders, ropes, equipment, beams - X

Stoop/kneel/crouch or crawl-- Position self, move - X

Talk/hear-- communicate, detect, converse with, discern, convey, express oneself, exchange information - X

See --Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess - X

Carry weight, lift-- Move, transport, position, put, install, remove -- 50 lbs or less - X

Carry weight, lift-