Desktop Support Engineer

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Location : Wauwatosa – Wisconsin – USA (On-site) Contract Type : Independent Contractor / Full Time (1-Year Initial Contract) Start Date : Immediate Eligibility : U.S. Citizens and Green Card Holders Preferred About the Role Axiom Technologies is seeking an experienced IT Desktop Support Engineer (Full-Time Role) based in Wauwatosa, Wisconsin . This full-time , independent contractor role involves providing both on-site and remote support for end users while efficiently managing the assignment and coordination of service requests. You’ll serve as the go-to technical resource for desktop support needs, ensuring the timely resolution of IT issues and smooth coordination among field technicians and internal teams. Key Responsibilities Technical Support Provide on-site and remote support for desktops, laptops, printers, and mobile devices. Troubleshoot and resolve issues related to Windows, macOS, Office 365, VPN, and networking. Handle system setups, software installations, and hardware deployment. Perform password resets, account unlocks, and general user account management. Maintain clear documentation of procedures, incidents, and resolutions. Dispatch & Coordination Monitor incoming service requests and assign tickets based on priority, location, and skill set. Act as the central coordinator for all desktop support operations. Track and follow up on open tickets to ensure timely closure and customer satisfaction. Escalate complex issues to senior engineers or other IT teams as needed. Maintain SLA compliance and prepare daily or shift handover reports. Requirements: Education & Experience Associate or Bachelor’s degree in IT, Computer Science, or related field (preferred). 1–2 years of hands‑on experience in desktop support or helpdesk environments. Prior experience in IT dispatch or coordination is a strong plus. Technical Skills Proficiency with Windows and macOS environments. Familiarity with Microsoft Active Directory, Exchange, and Office 365. Basic networking knowledge (TCP/IP, DNS, DHCP, VPN). Preferred Certifications CompTIA A+, Network+, or Security+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (advantageous) Job Features Job Category Technical Axiom Technologies selection process includes Background Verification Checks. Do you comply and agree to proceed with them? #J-18808-Ljbffr