Assistant Guest Services Manager

Assistant Guest Services Manager Blackrock

Pay: $75,000-$78,000

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

Job Summary

Reporting to the Guest Services Manager, this is a working assistant manager position which supports a team of receptionists to deliver a high level of customer service at a large financial establishment. The Assistant Guest Services Manager will assist in the recruitment, training, and development of the Reception Team supporting the Guest Services Manager and Front of House Managers. The Guest Services Deputy will lead by example and display an energetic, friendly, and approachable demeanor always.

Essential Duties and Responsibilities:

• Provide a consistent high-level service in all areas to ensure guest satisfaction KPIs are achieved:
• Recruit, train and mentor staff to deliver Platinum Service in every guest interaction.
• Adjust and make recommendations to processes when areas are not meeting standards.
• Ensure staff are engaged and involved in individual and team building programs.
• Assist with the development of training materials to best support the success of the Reception Services Team and consistently revisit guides, manuals and training procedures.
• Develop goals and objectives with Guest Services Manager for the Front of House Reception Team annually.
• Complete monthly internal audits on guest service functions to ensure client specific standards are being met.
• Complete all daily, weekly or monthly reports and submits on a timely basis.
• Provide support to ensure the Standard Operating Procedures display current information.

Qualifications:

Minimum 2 years' experience of managing reception teams.

A genuine sense of providing 5-star service to both the internal and external clients with the delivery of the reception services.

Excellent oral and written communication skills.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave.