Director, PACE Program Center - PACEX

Director, PACE Program Center - PACEX

Join On Lok as a PACE Center Director and lead a dynamic team dedicated to transforming elder care! Your leadership will drive the delivery of exceptional care to our participants, as you coach, lead, and develop a team of compassionate healthcare professionals. In this dynamic role, you will act as a liaison between On Lok's administration, management team, and program staff, facilitating seamless communication and collaboration across all disciplines. You will oversee daily operations, quality assurance, and compliance, making sure our center functions smoothly and efficiently.

As a PACE Center Director, you will play a pivotal role in fostering a supportive and innovative environment, maintaining high employee morale, and implementing customized care plans. This role carries great responsibility but comes with immense rewards, including the opportunity to grow as a people leader, advance your career, and make a meaningful impact in the community. We are looking for someone who is passionate, a natural problem solver, and coachable, with a genuine heart for working with our population.

Duties / Responsibilities:

• Provides leadership and is actively involved in the development and facilitation of participant care planning, care coordination, risk management, and service utilization. This includes program oversight and ensures execution of all regulatory and compliance requirements. Responsible for planning, organizing, and directing the day-to-day operations of the PACE center.
• Maintains employee morale and uses ongoing training/mentoring sessions to improve quality and productivity and lessen employee turnover. Sets and reinforces standards for acceptable levels of performance and behaviors.
• Ensures quality, compassionate, and competent service delivery across all On Lok external partnerships. Implement and strengthen systems, workflows, policies, programs, and performance. Demonstrates leadership by creating key partnerships across On Lok's PACE centers, alternative care settings (ACS'), and others.
• Serves as an effective link with On Lok's internal partnership, administration, On Lok Senior Health Services management team, and program staff through key indicator management, professional and polished communication, productive collaboration, and facilitation of change opportunities.
• Ensures continuity and consistency in delivery and quality of services by ensuring the center is adequately staffed. In collaboration with other leadership, implements center staffing plan, supervises, and evaluates staff performance, and promotes staff development. Ensures that all interdisciplinary team (IDT) members are effectively and actively participating in participant care planning, coordination, and problem-solving, by providing ongoing coaching and training.
• Monitor staffing trends including performance, turnover, overtime, and employee recognition.

Quality Assurance, Improvement & Compliance

• Collaborates with the Quality Assurance, Practice Management, Medical, and program leadership to continuously seek ways to improve workflow efficiency and participant care process efficiency resulting in an improvement of participant care outcomes, and staff utilization.
• Stand up on-site compliance monitoring and evaluation plan to continuously pursue audit preparedness.
• Develops and implements corrective plans of action for identified areas of improvement.

Participant Care Management

• Leads the coordination of the interdisciplinary team (IDT) and center resources to develop, coordinate, monitor, and execute participant care plan goals for all center participants.
• Ensures staff are provided with the resources, training, and tools needed to deliver all care planned goals.
• Identifies opportunities for care plan innovation with the identification of new service delivery options or modalities separating On Lok PACE from other health plans and providers.
• Leads process improvement initiatives and training with the interdisciplinary team to improve collaboration between departments in the development of care plan goals and execution. Ensures and reinforces oversight of excellent IDT service delivery.
• Partners with the other PACE Center Directors to design, standardize, and implement process improvement and solutions to advance the daily operations.
• Strengthens cross-functional partnerships with support departments to ensure the promotion and utilization of advanced technology to capture state-of-the-art processes and procedures for efficient use of staff and communication with participants, customers, vendors, and partners.
• Monitors compliance and adherence to regulator standards on care planning.
• Manages against over-provision of resources through effective preventative care planning for all participants.

Financials & Asset Management

• Effective management of resources and systems to ensure the center meets its operational, human resource, and budgetary goals.
• Provides oversight, management, and strategic direction of center finances to ensure capital expenditures, operational expenses, staffing, and participant care utilization are within acceptable budgeted variance.
• Oversees facility assets, space, equipment maintenance, and safety.

Strategic Planning & Project Execution

• Formulates and advances the goals and objectives of the organization by developing specific performance goals, implementing quality improvement plans with center staff, and participating in establishing and monitoring financial projections.
• Maintains active involvement in the promotion of On Lok in the community. Partner with Marketing, Outreach, and PACEPartners to strategize and develop ideas for greater outreach/visibility efforts.
• Leads and designs standardization and continuous process improvement efforts; uses change management methodologies and creates excitement around change and improvement. Utilizes process improvement techniques (i.e., Lean Six Sigma) and Project Management tools as appropriate.
• Other duties as assigned.

Qualifications (Knowledge, Skills, Abilities):

• Bachelor's Degree in Healthcare or related.
• 4-7 years of experience working with the geriatric or frail population.
• 2-4 years experience in healthcare-related operations and administration.
• 2-4 years of financial management.
• Demonstrated experience and success in leadership/supervisory positions.
• Proven ability as a skilled facilitator with excellent communication and interpersonal skills.
• Demonstrated ability to bring a broad perspective on health and social issues and to bridge these issues in daily operations.
• Documented success in formulating leading, and executing business goals and objectives.
• Demonstrated competency in the use of standard business software to manage business intelligence, electronic health records system (EHR), enterprise business systems (EBS), and Microsoft Suite.

The above statements are intended to describe the general nature of the work performed. They are not considered as an exhaustive list of all job tasks performed. On Lok reserves the right to change job descriptions, work hours, or work sites as required by the program.

On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more):

• Medical, Dental, and Vision coverage
• Retirement Savings Plan 403(b) and Term Life/AD&D Insurance
• Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP)
• Pet Insurance and additional discounts
• Holidays (10 per year), vacation time, sick leave, and long-term disability insurance

Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime.

Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records.

On Lok is an equal-opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status.

If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges, or benefits of employment please contact Talent (View email address on click.appcast.io).