Warm Line Supervisor (521)

Job Description

Job Description

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Kings View is a nonprofit leader in providing behavioral health services to the underserved community, is currently seeking a driven Warm Line Supervisor to join our mission to provide compassionate services to those with limited resources. Our ideal candidate will have a passion to promote social justice and societal awareness, respect for human dignity, and lead with integrity while listening and responding to the community in need.

Warm Line Supervisor (521)
Porterville, CA

Under the oversight of the Regional Director, the Warm Line Supervisor is responsible for the service delivery program to consumers and performs related work as required. The Warm Line Supervisor has demonstrated the ability to independently handle responsibilities in the basic program services delivery. The emphasis here is the Supervisor will be responsible for overall supervision, scheduling staff, keeping and recording accurate data and reporting as required by Tulare County, Kings View and other entities, and be an active, independent participant as a full member of the service delivery team. This position will also assist with staffing requirements and coverage for the program if needed. This position will be the lead person to engage in community programs, event coordination and outreach. This position will be responsible for report summaries.

How will I contribute

• Be aware of coverage issues for 24/7 Warm Line services, including staff scheduling and be able to respond to and resolve any emergencies or issues as needed.
• Troubleshoot and report any technical issues with the Warm Line phone system and follow through with any complaints
• Be aware of events in the community; schedule events, meet with agencies regarding topics, event planning and scheduling coverage.
• Attend meetings as required by Kings View and Tulare County agencies
• Establish, implement, and facilitate ongoing training and meetings for Warm Line staff.
• Compile data accurately and complete required reports for Warm Line-PEI program.
• Perform other duties as assigned.

What I bring

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• High School Diploma (or Equivalent)
• Drivers License
• MH First Aid, Peer Support Training as provided by Tulare Co
• One year experience as Peer Support Specialist II plus completion of in-service education as designated by individual program, or, two years’ experience in an administrative or supervisory
• Must be a family member or a past consumer of mental health services. Must be engaged in personal wellness and recovery. Knowledge of various resources within the community.
• Knowledge of the philosophy and goals of program assigned; common practices and procedures in wellness and recovery interaction with clients
• Basic understanding and appreciation of wellness and recovery principles. Interest in obtaining the knowledge of the philosophy and goals of program assigned; common practices and procedures in wellness and recovery interaction with clients.
• Demonstrated interest in the care of individuals with mental illness.
• Must meet employment eligibility requirements as established by the program's funding agency.
• Bi-lingual English/Spanish preferred

Who We Are

Since 1951, Kings View leads the community in providing behavioral health services to the underserved population. We have a strong tradition of commitment, and we focus on serving rural communities where health resources are often limited. Our people treat the community with care and compassion. We stand by our cornerstone and philosophy of valuing each person’s worth, dignity and wholeness in body, mind, and spirit. Our principal core values echo throughout the organization and into our patient-focused programs. At Kings View we are dedicated to continuing our demonstration in the unparalleled commitment to wellness and recovery within each community we serve. Join us and apply today.