Customer Retention Specialist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

You May Be a Great Fit as a Customer Retention Specialist at Maria Melnik - State Farm Agent if: 

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide , making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 221 W Commercial St, Ste 1 E Rochester, NY 14445 

At Maria Melnik - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us .

Seeking a Customer Retention and Sales Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding policy renewals, coverage options, and insurance needs.
• Review customer accounts and assist with policy updates or changes as needed.
• Identify and pursue new sales opportunities during service interactions and follow-ups, particularly with single-line customers, as additional insurance needs are discovered.
• Build customer relationships to improve satisfaction, engagement, and retention.
• Maintain accurate records and documentation of customer interactions and follow-ups.
• Collaborate with team members to achieve customer retention, sales, and outreach goals.

Qualifications

• Property & Casualty + Life, Accident and Health Licenses. 
• 3-5 years of related experience.
• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.

Salary:
The stated annual compensation range includes base salary and commissions.