Warehouse Team Lead - Fulfillment & Volunteers

Gleaners2Go Volunteer Leader

Gleaners Food Bank of Indiana is the state's largest hunger relief organization and one of the leading food banks in the Feeding America Network. In addition to vital hunger relief programs in our 21-county service area, we also operate Fresh Connect Central, a regional produce cooperative for Feeding America, serve as a contract reclamation site for Kroger Central Division, and are a staging site for FEMA disaster response. Position Purpose of Gleaners2Go Volunteer Leader: The Gleaners2Go Volunteer Leader is responsible for orchestrating the fulfillment of direct custom orders through the Gleaners2Go Program and leading volunteer groups. The volunteer leader will meet operational and customer service objectives while ensuring compliance with safety, security, regulatory, and compliance policies. All responsibilities shall be consistent with Gleaners Food Bank's mission to be a leader in the fight against hunger.

Essential Functions of Gleaners2Go Volunteer Leader:

• Work hands-on leading volunteers with order fulfillment to make G2G orders ready for distribution. Orders may include dry, refrigerated, and frozen product. Groups of volunteers range from 2-30 people.
• Responsible for setting up, leading, and tearing down volunteer projects.
• Use warehouse inventory management system and forklift to replenish and move product.
• Assist with daily and weekly inventory counts.
• Be the first line of troubleshooting for volunteer issues during builds.
• Wrap and prepare pallets for shipment daily. (Approximately 15-40 total pallets)
• Work with Volunteer team to plan for volunteer needs and seek out volunteer feedback.
• Provide an exceptional volunteer experience.
• Work with Supervisor to create new processes for scaling from 1,000 orders a week to 2,500 orders per week.
• Ability to handle expanded inventory options for neighbors, up to 50+ items.
• Implement new technology created for fulfillment, understand and deploy for more accurate and efficient work activity.
• Log and communicate volunteer feedback to inform future software development.
• Work safely and operate PIT equipment according to Gleaners and OSHA guidelines.
• Ensure compliance and adherence to all food safety guidelines according to GFB, Feeding America, AIB, USDA, ISDH and any other applicable processes or regulations for safe and sanitary production and storage of all products.
• Active participation in staff, departmental, board or board committee meetings as requested.
• All other duties as assigned.

Education and/or Experience of Gleaners2Go Volunteer Leader:

• High School diploma/GED or equivalent experience
• 1-2 years of administrative/order entry, warehouse operation, and customer service experience preferred.
• Grocery retail experience preferred.

Other Skills and Abilities of Gleaners2Go Volunteer Leader:

• Knowledgeable in Microsoft Excel, Word, and Outlook.
• Ability to train and lead a group of individuals.
• Strong organizational, interpersonal, and relationship management skills.
• Ability to perform basic math functions, to count accurately and maintain accurate records.
• Strong problem-solving skills.
• Distinguish between case and pallet counts versus pallet weights as required, understand pallet numbers, inventory lots, and warehouse locations.
• Forklift certification (or ability to be certified).
• Detail oriented.
• Ability to work with people of diverse backgrounds.
• A commitment to full and visible participation as a hunger relief leader in the community.
• Experience with manual and electronic warehouse documentation tools including barcode hardware.
• Strong analytical thinking, problem-solving skills, and ability to think creatively.
• Demonstrated ability to adapt to change and work in a fast-paced environment with multifaceted demands.

Gleaners Food Bank is an Equal Employment Opportunity Employer and provides equal opportunities for employment and advancement for all individuals, without regard to race, color, national origin, religion, sex, gender identity, gender expression, sexual orientation, disability, age, marital status, family/parental status, pregnancy, leave status, genetic information, veteran status, creed, citizenship status, income derived from a public assistance program, political beliefs, reprisal or retaliation for prior civil rights activity, or any other status or category protected by applicable federal, state, or local law.