Service Advisor
$25 - $35 per hourFull-time
ALA Automotive, LLC
Job Description
Job Description
About Us Aurora Clutch and More is a local, family owned and operated automotive repair shop specializing in clutch repair, transmission repair, brakes, and exhaust systems. We service all makes and models — foreign, domestic, and diesel — and pride ourselves on honest, quality service for every customer that walks through our door. When you work here, you're not just an employee — you're part of the family.
Position Overview We are looking for a friendly, organized, and motivated Service Advisor to join our family. As the face of our shop, you will be the primary point of contact between our customers and our technicians. You'll play a key role in ensuring every customer has a smooth, positive experience from drop-off to pick-up.
Responsibilities
- Greet customers and listen to their vehicle concerns
- Write up accurate repair orders and communicate them to technicians
- Provide repair estimates and explain recommended services to customers
- Keep customers informed on the status of their vehicle throughout the repair process
- Coordinate workflow between the front desk and the shop
- Order and source parts needed for repairs
- Follow up with customers after service to ensure satisfaction
- Handle phone calls, scheduling, and appointment booking
- Process payments and invoices
What We're Looking For
- Previous experience as a service advisor or in a customer-facing automotive role preferred
- Strong communication and customer service skills
- Solid knowledge of automotive repair and terminology
- Sales experience preferred — ability to recommend and sell services confidently
- Ability to multitask in a fast-paced environment
- Organized, detail-oriented, and a team player
- Experience with shop management software is a plus
What We Offer
- Competitive pay $25–$35/hr based on experience
- Performance bonuses and commission opportunities
- A supportive, family oriented work environment
- Opportunity to grow with a locally owned, family operated business
Vacancy posted 2 days ago
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