Senior Manager, Audit and Business Oversight

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Plans, monitors and manages internal projects from initiation through completion. Secures required resources and uses formal processes and tools to manage resources, budgets, risks and changes. Manages projects to ensure on-time completion according to specifications and within budgeted costs. What you will do Act as a top-level specialist on project management and develop a comprehensive plan that encompasses objectives, deliverables, and timelines for CMS and/or State regulatory audits and readiness reviews. Ensure alignment on key deliverables and timelines and reinforce organizational standards. Apply highly developed knowledge of external audit standards and expectations to guide operational partners through all aspects of an audit, including data production, audit practice sessions, facilitation of audit sessions, delivery of post-audit deliverables, working with operations to mitigate audit risk, and oversight of root cause and corrective action planning. Analyze business documentation to ensure accurate and complete responses to auditor/regulator. Ensure operational processes are aligned with regulatory and organizational requirements. Oversee operational key performance indicators to measure progress and to analyze root cause and corrective action plans when goals are not achieved. Create a continuous improvement environment, looking for ways to enhance delivery processes and outcomes. Effectively manage multiple audits and projects and respond to change with adaptability. Use indirect management skills to ensure projects remain on track and escalates, as appropriate. Ensure implementation of new or revised regulatory requirements. Required Qualifications 7-10 years work experience in healthcare. Medicare and/or Medicare Integrated Duals/SNP Product Experience. In depth knowledge of CMS and/or State SMAC regulatory requirements, including experience supporting audits, validations, or regulatory reviews. Minimum of 3 years of experience leading projects or initiatives, including planning, execution, and delivery of results. Minimum of 3 years of experience in roles requiring high levels of accuracy and attention to detail. Strong problem solving and decision making skills, with the ability to analyze complex issues and recommend effective solutions. Experience dealing with state and/or federal regulators, including preparation of documentation, responses, and issue resolution. Demonstrated ability to manage multiple priorities and deadlines, while maintaining accuracy, completeness, and attention to detail. Excellent organizational and written communication skills, with a focus on clarity, precision, and professionalism. Demonstrated ability to work with all levels of the organization. We support a hybrid work environment. If selected and you live the Hartford or Scottsdale work location, you will be expected to comply with the hybrid work policy. Under the policy, all hires for in-scope populations should be placed into a hybrid or office-based location, working onsite three days a week. Preferred Qualifications Adept at collaboration and teamwork. Adept at growth mindset (agility and developing yourself and others) skills. Adept at execution and delivery (planning, delivering, and supporting) skills. Adept at business intelligence. Education Bachelor's degree preferred but will accept relevant job experience. Pay Range The typical pay range for this role is: $82,940.00 - $182,549.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace. #J-18808-Ljbffr