Fire Dispatcher, Emergency Communications Specialist
$30 - $55 per hourSaidGig
Role Overview
Apply your fire-dispatch and emergency communications expertise to help improve AI systems through high-quality operational input, evaluations, and feedback. This remote contract role focuses on the practical work of prioritizing emergency requests, routing information accurately, and communicating clearly in high-pressure scenarios. No prior AI experience is required.
Key Responsibilities
- Receive and assess simulated or real-time emergency requests, determine urgency, and assign appropriate resources using established protocols.
- Triage incoming information across multiple communication channels to support timely, accurate routing.
- Use standardized dispatch scripts and checklists to maintain procedural consistency and alignment with best practices.
- Document scenario responses and communication flows clearly and in a structured format to support AI learning.
- Evaluate AI-generated protocols or automated responses, identify issues, and recommend improvements.
- Provide concise feedback on the effectiveness and clarity of AI-generated communications.
- Work with project coordinators to meet quality standards and operational objectives.
Qualifications
- Significant experience as a fire dispatcher, emergency communications specialist, or in an equivalent role.
- Strong ability to prioritize and triage requests accurately under pressure.
- Exceptional multitasking skills, including managing simultaneous radio, phone, and digital-platform requests.
- Proficiency in applying, following, and interpreting standardized emergency protocols and checklists, including APCO/NENA certification.
- Clear, concise, professional written and verbal communication skills.
- Ability to make rapid, accurate prioritization decisions in high-pressure environments.
- Familiarity with emergency-dispatch workflows and their operational challenges.
- Experience helping train, evaluate, or improve operational procedures is a plus.
Work Terms
- Remote contract engagement.
Compensation
- $30 to $55 per hour.
Vacancy posted 21 days ago
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