Remote Bilingual QA Specialist
ICF
New York, NY
- Remote job
ICF is seeking a Bilingual Quality Assurance Specialist to monitor interviewing staff, ensure accuracy in the CATI system, and coach interviewers on performance metrics such as reading verbatim, respondent rapport, and professional phone manner. The role supports performance‑based contracts across multiple programs and clients, with a focus on productivity, quality and delivery of service. The position requires being fluent in Spanish, a high school diploma or equivalent, and 6 months+ survey #J-18808-Ljbffr ICF
Vacancy posted 2 days ago
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