Case Manager (Client Monitoring Specialist) - Houston

Job Type: Full-Time Schedule: Monday - Friday / 7:00 AM - 3:00 PM Pay: $16.75/hr - $17.00/hr Benefits Health Insurance Paid Time Off Dental Insurance 401(k) Vision Insurance Employee Assistance Program Job Expectations + Essential Functions Install and remove various electronic monitoring equipment as requested using directed safety precautions. Provide support for service and maintenance of equipment. Keep accurate records of service calls. Inspect and maintain all monitoring and testing equipment, this includes cleaning equipment. Process alarms as required during shifts if applicable to program requirements. Assist with data entry of activity schedules as required. Telephone calls to participants when needed for equipment or collection purposes. Maintains calibration and repair records for all equipment serviced. Shipping and receiving functions for equipment and supplies per established procedures. Diagnosis and repair of EM equipment as outlined in company procedures. Serve as a liaison between Sentinel and/or other contracted agencies, as needed based on duty shifts. Education HS diploma or equivalent; experience Knowledge + Skills + Abilities Basic computer skills A reliable form of transportation to ensure job attendance Practice time management to meet tight deadlines due to program equipment installation requirements Must be able to work flexible work schedules if needed Must be able to communicate effectively with Department Personnel, Judges and Program Participants as well as Sentinel personnel Effective customer service skills Ability to work independently and maintain an effective and efficient level of service Ability to prepare written reports and maintain accurate records Equipment Used Desktop or laptop computer. Other technology equipment as needed. Sentinel Offender Services is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy‑related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Sentinel Offender Services management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment. #J-18808-Ljbffr