Customer Service Representative

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Signing bonus

Vision insurance

About the Role:

Join Aire Serv of Knoxville as an Customer Service Representative, where you’ll play a vital role in our dynamic team. We are dedicated to providing exceptional HVAC services and ensuring the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

Receive incoming calls in a professional and courteous manner

Scheduling appointments

Assigning daily work/calls to other team members

Perform marketing and sales functions to sell additional work and earn business

Complete work orders, return customer calls and respond to customer complaints

Maintain office services by organizing office operations and procedures, and preparing and reviewing purchase orders.

Perform other duties as needed which may include cross-training in related positions

Job Requirements:

Minimum two years of admin experience

Strong written and verbal communication skills

Detail-oriented with strong data entry skills

Positive Attitude

Team player who can work independently

General computer knowledge, including Microsoft Office

Typing skills are a plus

At least 1 year of Service Titan experience.

Knowledge of HVAC industry a +

About Us:

Aire Serv of Knoxville has been serving the community for over a decade, providing top-notch heating and cooling solutions. Our commitment to customer satisfaction and employee development makes us a trusted choice for HVAC services, where we prioritize a supportive and rewarding work environment.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.