Product Support Specialist

Job Overview:

The Marvin Technical Support Department delivers exceptional, timely, and professional support to customers by providing expert guidance on product capabilities, limitations, special pricing, and estimating. This team collaborates cross-functionally with departments such as Manufacturing, R&D, Quality, Engineering, Purchasing, and Signature Services to ensure accurate and efficient solutions.

A core objective of the department is responsiveness. Faced with complex and highly specific customer requests, the team strives to meet exact specifications or, when not feasible, offer well-considered alternative solutions.

This job is located in Warroad, MN. If you need to relocate for this role, Marvin has a variety of benefit offerings to support your move.

Highlights of your role:

• Respond to customer inquiries regarding product capabilities, limitations, and specifications
• Prepare pricing, estimates, structural analyses, and AutoCAD drawings
• Solve complex, customized, and non-recurring challenges using creative problem-solving
• Collaborate cross-functionally to align product options with production capabilities
• Support and educate dealers, channel partners, and trade professionals
• Contribute to departmental goals tied to accuracy, responsiveness, and service quality

You're a good fit if you have (or if you can):

• Associate or bachelors degree preferred, ideally in Engineering, Drafting, Construction Management, Architecture, or a related field
• 1-2 years of experience in a related field or in estimating, drafting or construction
• Experience in AutoCAD (we do provide training), and Microsoft Office is a plus
• Strong communication skills and a solid understanding of the construction industry

Also want to make sure you have:

• Technical curiosity and the ability to quickly learn Marvin products and systems
• A self-directed approach to managing priorities, deadlines, and details
• A collaborative mindset with sound business judgment
• A solution-oriented perspective and comfort with ambiguity

We invite you to See Yourself at Marvin:

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, weve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvins quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing recognizing everyones contribution to Marvins success
• Giving at Marvin participate in organized volunteer opportunities
• Brighter Days Fund financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer:

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at View email address on click.appcast.io.

Compensation: $22.00 - $26.00 per hour, pay based on experience