Assistant Manager - Retail & Customer Service

Job Description

Job Description

The UPS Store #7848 is looking for a dependable, motivated, and customer-focused Assistant Manager to help oversee daily store operations. This is an excellent opportunity for someone who enjoys working with people, staying organized, solving problems, and helping a team succeed.

The ideal candidate is a hands-on leader who takes initiative, leads by example, and can confidently assist with managing employees, serving customers, and maintaining efficient store operations.

Responsibilities

• Assist with daily store operations and ensure excellent customer service.
• Help supervise, train, and support team members.
• Open and close the store as scheduled.
• Assist customers with shipping, packing, printing, mailbox services, and other store offerings.
• Process transactions accurately and handle cash responsibly.
• Help manage employee schedules, breaks, and daily workflow.
• Maintain store cleanliness, organization, and professional presentation.
• Assist with inventory management, stocking supplies, and placing orders.
• Help meet sales goals and identify opportunities to grow store services.
• Handle customer questions and resolve service issues professionally.
• Ensure store procedures and company standards are followed.
• Support the Store Manager with administrative tasks and other operational needs.

Qualifications

• Previous retail, customer service, or supervisory experience preferred.
• Strong communication, organization, and problem-solving skills.
• Dependable, punctual, and able to work independently.
• Comfortable multitasking in a fast-paced environment.
• Basic computer skills and the ability to learn new systems.
• Strong attention to detail, especially when handling payments and shipping information.
• A positive attitude and willingness to lead by example.
• Ability to stand for extended periods and lift packages as needed.
• Flexible availability, including Saturdays.

Experience with shipping, packing, printing, or mailbox services is a plus, but we are willing to train the right candidate.

What We Offer

• Competitive pay of $17.00 per hour.
• Consistent part-time schedule of 30–35 hours per week.
• Opportunity to develop leadership and management skills.
• A hands-on role with opportunities to learn and grow.
• A supportive team environment.

Who We’re Looking For

We want someone who takes ownership of their work, follows through on responsibilities, and understands the importance of excellent customer service. The right person will be proactive, organized, trustworthy, and comfortable stepping up when the Store Manager needs support.

If you are a natural problem-solver who enjoys helping people and wants to grow into a leadership role, we encourage you to apply!