Operations Manager

Job Description

Job Description

Hotel Operations Manager

Fairfield Napa Residence Inn by Marriott

Wage: $73,000-$80,0000 BOE

Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about Hands on, energetic, and driven? Tharaldson wants you!  

We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality. Tharaldson has 90 hotels nationwide and will be adding to our hotel portfolio in the next 3 years, providing growth opportunities for our team members!

WHAT WE OFFER:

• Career advancement opportunities
• Employee discounts
• Competitive pay
• Daily Pay Option
• Flexible work schedule
• Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
• Paid Vacation

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

ESSENTIAL JOB FUNCTIONS:

• Monitors and ensures compliance with all guidelines for operations 
• Conducts monthly department meetings to review new procedures and solicit input from all employees 
• Handles and provides resolution to guest complaints and employee issues 
• Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise policies and established operating procedures 
• Answers inquiries pertaining to hotel policies and services 
• Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines 
• Ensures property hiring practices comply with all state and federal requirements 
• Performs functions of the General Manager in their absence 
• Supervises work activities of housekeeping staff
• Provides training, including safety training and standard operating procedures to all housekeeping personnel as directed by management
• Ensures adherence to company quality standards by inspecting rooms, including deep cleans
• Distributes keys and work assignments to staff
• Addresses guest complaints regarding housekeeping service or equipment
• Assists General Manager in the selection of housekeeping personnel
• Assists management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures
• Monitors linen and guest supply inventory
• Reports any maintenance repairs to maintenance staff; records repair information in maintenance log
• Completes follow-up on vacant or occupied rooms
• Assumes function of Housekeeper as necessary
• Takes control of lost and found items as appropriate
• All other duties as assigned

SUPERVISORY RESPONSIBILITIES: 

Directly supervises front desk, housekeeping, laundry, and/or maintenance staff as determined by General Manager. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems 

WHAT WE ARE LOOKING FOR:

• Preferably 1+ year of similar experience in Select Service or Extended Stay properties
• Brand Experience preferred.
• Knowledgeable in Inventories, Scheduling, and Ordering.
• Valid Driver’s License.
• Open Availability.
• Education Preferred of Associates degree or equivalent from two-year college, or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.