Printer Service Technician

Printer Service Technician

The Printer Service Technician provides responsive technical support and maintenance for printing equipment and network connectivity. This role requires hands-on troubleshooting, strong customer service skills, and timely communication with both clients and internal teams.

Essential Duties & Responsibilities

• Respond promptly to service requests and maximize equipment uptime through efficient troubleshooting and repair.
• Maintain high-level customer satisfaction by delivering professional and accurate service.
• Apply analytical skills using client data, system observations, and diagnostic tools to resolve technical issues.
• Engage effectively with customers, service teams, sales, and management to align on goals and deadlines.
• Complete necessary administrative tasks, including ticket logging, parts usage reporting, and meter readings.
• Communicate closing details, part consumption, and service outcomes accurately.

Perform additional tasks as assigned to support operational needs.

Qualifications

• Proven mechanical and electrical aptitude.
• Experience with maintenance and repair of office equipment (e.g., Xerox, Canon, Toshiba, HP) preferred.
• Strong networking basics (TCP/IP, connectivity troubleshooting).
• Solid customer service, communication, and independent problem-solving skills.
• Proficient in Microsoft Office and data logging.
• Valid driver's license and reliable form of transportation.
• Capable of lifting and carrying up to 50 lbs, and working in confined spaces or on ladders when necessary.

Education & Experience

• Associate's degree in electronics, electrical engineering, IT, or related field preferred. Equivalent hands-on experience accepted.
• Previous customer service and hardware repair experience is a significant plus.

Physical Requirements & Work Setting

• Frequent lifting, walking, bending, and kneeling in customer environments.
• Work involves server closets, workstations, and office settings.
• Prolonged periods of sitting and standing.

Benefits

GROUP HEALTH INSURANCE: After a 30-day waiting period, full-time employees (who work at least 30 hours per week) and their dependents, are eligible to enroll in health benefits utilizing the Cigna network. Health options include a choice of 2 PPO plans or a High Deductible Health Plan with employer contributions to a Health Savings Account (HSA). In addition, Dental benefits are available as well as a Vision PPO plan utilizing the EyeMed network. Proven also offers voluntary worksite benefits including critical illness, hospital indemnity, accident coverage, short-term disability insurance, supplemental life and pet insurance. Additional offerings include an employee discount program, home and auto insurance services and commuter/transit FSA.

EMPLOYER PROVIDED LIFE/AD&D INSURANCE: After a 30-day waiting period, Proven IT provides a flat $25,000 Life Insurance benefit, administered by BlueCross BlueShield, to all full-time employees (who work at least 30 hours per week). Accidental Death & Dismemberment (AD&D) benefit payments are determined based on the type of loss incurred and are payable up to the full Life Insurance benefit amount. Life and AD&D Insurance coverage amounts are reduced at ages 65, 70 and 75.

EMPLOYER PROVIDED LTD: Long-Term Disability (LTD) insurance is an employer-provided benefit and provides protection from loss of income in the event that an employee is unable to work due to illness, injury, or accident for a long period of time. The elimination period is 90-days, and the maximum benefit is 60% of covered payroll up to $6000/month. This benefit is paid entirely by Proven IT and has no cost to the employee.

EMPLOYEE ASSISTANCE PROGRAM: All employees may utilize the Disability Resource Services through BlueCross BlueShield of Illinois to assist themselves and their immediate family with convenient resources to help address emotional, legal and financial issues. Telephonic counseling and web-based services are available as well as a limited number of geographically accessible face-to-face sessions.

401K PLAN: All employees are eligible after 120 days of service to contribute on either a pre-tax or post-tax (Roth) basis to the 401K plan, administered by Principal Financial Services. Proven offers an employer match equal to 100% of the first 3% of deferrals plus 50% of the next 2% of deferrals.

FINANCIAL ADVISORY SERVICES: Proven IT partners with Merrill Lynch to offer financial advisement to all employees. Merrill Lynch financial advisors are available to assist employees at no cost, with their 401k and retirement questions.

PERMISSIVE TIME OFF POLICY: Proven provides a competitive paid time off policy for all full-time regular employees after a 90-day waiting period. Proven IT empowers their employees to work with their managers and team to coordinate all time off. Managers may impose a limit to requests for time off based on performance and tenure.

PARENTAL LEAVE: Proven IT offers a generous parental leave policy for new parents. After 24-months of employment, Proven provides full-time regular employees with 90-days of paid Maternity leave and 10-days of paid Paternity leave. Employees with less than 24-months of service may take the same amount of unpaid time off.

FITNESS CENTER: Proven IT offers a free on-site fitness center at the Tinley Park headquarters office location to all employees 24/7 Monday through Sunday. Employees utilize the gym equipment at their own risk.

Proven IT is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds. All employment decisions are based on qualifications, merit, and business needs. If you need assistance or accommodation during the hiring process, please contact us.

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.