Maintenance Technician

Maintenance Technician

Boston, MA

Groma is using technology to make real estate work better for everyone. Our AI-powered platform makes small properties perform better than ever before, while making it easier for everyone, from institutional investors to the residents in our buildings, to participate in ownership. Visit groma.com to learn more.

About the Role

Our Home Improvement team plays a vital role in ensuring a quality living experience for all of our residents. Our specialists work closely with Groma's own property management team to schedule and perform maintenance visits for our properties, ensure quality communication using our technology, and expand their knowledge and skill sets. The ideal candidate has experience in maintenance or handyman services, an eye for detail, a willingness to report any property issues, and a strong commitment to upholding the highest standards for Groma properties.

• Schedule: Specialists will work Monday - Friday beginning at 9:00am at their first property assignment and continue on in the field until 5:00pm with a 30 minute lunch break taken at their discretion.

Maintenance Requests: Fulfill resident maintenance requests, often in their apartment with them present. Perform diagnostics, repairs and ensure the apartment is left clean and presentable.

• Brand Standards: Ensure that all Groma brand cleanliness and safety standards are consistently met at each property.

Reporting: Complete detailed reporting of maintenance tasks as they are completed and communicating needs to the property management team via Slack channels

• Equipment and Supplies: Maintain and upkeep all maintenance equipment, supplies, and products.
• Customer Service: Interact with residents professionally and patiently, addressing reasonable requests and complaints.
• Emergency On-Call Coverage: Participate in the property operations emergency on-call rotation.

Skills and Qualifications

• Minimum two years experience in residential property maintenance
• Strong knowledge of appliance diagnostics and repairs
• Proficient in English (written and spoken)
• Strong attention to detail and ability to follow instructions
• Ability to work independently and efficiently
• Candidates need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Candidates must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
• Must be comfortable driving around Boston (a vehicle will be provided)
• Basic computer skills, including the ability to navigate project management tools

About Our Culture

At Groma, we're looking to build something big and are on a fast growth trajectory. While a healthy work-life balance is important to our team, we want to be upfront that there may be times when we expect commitments outside of the standard 9-5. We strive to respect individuals and their needs while also acknowledging the reality that we have a small team that is trying to accomplish some very ambitious goals in a short time period.

We are also focused on maintaining our dynamic in-office culture at Groma's headquarters in beautiful downtown Boston, Massachusetts. We believe that in-person collaboration and spontaneous interpersonal interaction is critical to the company's success at this stage. Also, our office is great. We own the whole building and have made it very much our own space. We've got a gym, shower/locker rooms, a game room, a rooftop garden, and all the normal stuff to make an office a comfortable work environment and a fun place to be. We understand that everyone will need flexibility from time to time, but want to be transparent with this expectation.

We have an ever-evolving list of values and conventions that guide how we operate as a company, but here are some of our core ones:

• We approach our work with pragmatic idealism that enables us to focus on our desire to make the world a better place in ways big and small while also being open to intelligent compromises that accelerate us on our path to serve our broader societal goals.
• Our whole team believes strongly that the challenges we are trying to solve require effective teams, not individual heroes.
• We have complex conversations well. We sit at the intersection of housing and blockchain policy, both nuanced topics with real-world impacts. We pride ourselves on being thoughtful, seeking the best solutions to real-world challenges, and implementing them effectively in the real world.

Job Benefits

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) with company match, and paid time off. If you are interested in this exciting opportunity, please submit your resume and cover letter for consideration.

• Tool replacement (if broken on the job)
• 5% 401k match
• High-quality health and dental insurance plans
• Fully covered commuter passes for bus, subway, boat, or commuter rail
• Competitive paid time off policy
• Competitive compensation package
• 13 official company holidays
• 1 floating holiday: We recognize that there are lots of holidays that are meaningful to different people in different ways, and we want to celebrate that by enabling team members to have the time/space to commemorate those days however is appropriate and using it as an opportunity - if they'd like to - to share the meaning of that day with the broader team