Citrus Club Assistant Manager

Assistant Food and Beverage Manager

The Citrus Club Assistant Manager is responsible for supporting the daily operations, service execution, teammate performance, and guest experience within Citrus Club. This role works closely with Food & Beverage leadership to ensure the outlet operates efficiently while maintaining The Dewberry's luxury service standards, brand expectations, and polished rooftop cocktail experience.

The Citrus Club Assistant Manager provides visible floor leadership, supports and motivates hourly teammates, monitors service flow, resolves guest concerns, and partners with bar, service, host, culinary, and hotel teams to deliver seamless and memorable guest experiences. This position also supports training, outlet readiness, operational communication, revenue goals, and compliance with all food, beverage, safety, and responsible alcohol service standards.

The ideal candidate is a confident and composed hospitality leader with experience in luxury hotels, upscale cocktail environments, high-volume bars, or refined restaurant operations. This individual must demonstrate strong leadership presence, sound judgment, attention to detail, and the ability to uphold service excellence while supporting the Food & Beverage Manager and stepping into leadership responsibilities when needed.

Key Responsibilities

• Lead by example by consistently showcasing professional, polished, engaging, and anticipatory service standards.
• Serve as a liaison between Food & Beverage leadership, culinary teams, bartenders, and front-of-house service teams.
• Support daily floor operations while assisting management in maintaining service flow, outlet readiness, and guest satisfaction.
• Open or close the outlet on behalf of leadership two to three days per week, as assigned.
• Conduct pre-shift stand-ups, communicating service expectations, menu updates, large parties, VIPs, 86s, specials, operational notes, and leadership priorities.
• Execute, manage, and accurately ring in large parties, private dining needs, and BEOs according to outlet standards and leadership direction.
• Train, mentor, coach, and support all incoming servers and front-of-house teammates to ensure consistency in service execution and luxury hospitality standards.
• Assist with onboarding and continued development of new and existing teammates.
• Conduct ongoing training related to food and beverage menus, cocktail knowledge, wine and spirits, service standards, steps of service, Forbes-level hospitality, and guest engagement.
• Monitor teammate performance and provide real-time feedback, coaching, and accountability throughout service.
• Coach and correct teammates when steps of service, communication, presentation, cleanliness, or guest engagement standards are missed.
• Ensure all teammates are following approved steps of service and delivering polished, anticipatory, and personalized guest experiences.
• Create an inspiring team environment built on professionalism, open communication, teamwork, accountability, and mutual respect.
• Maintain an open line of communication between guests, leadership, culinary teams, bartenders, hosts, back servers, and service staff to ensure seamless operations.
• Communicate service concerns, guest feedback, teammate performance concerns, operational needs, and follow-up items to F&B leadership in a timely and professional manner.
• Proactively resolve guest concerns and service opportunities with professionalism and urgency while involving leadership when appropriate.
• Maintain thorough knowledge of all food and beverage offerings, including ingredients, preparation methods, allergens, dietary restrictions, wine, spirits, cocktails, garnishes, and current menu changes.
• Support leadership in achieving sales, service, revenue, and guest satisfaction goals.
• Utilize suggestive and anticipatory selling techniques to elevate the guest experience and drive revenue opportunities.
• Utilize the Point-of-Sale system accurately and efficiently while ensuring all guest requests, modifiers, special instructions, and large party items are properly communicated and rung in.
• Maintain a personal cash bank and follow all company money-handling procedures.
• Support outlet closing procedures, cash handling, checkout review, and leadership communication when closing in leadership's absence.
• Maintain par levels for operational supplies, including service tools, menus, paper goods, pens, check presenters, guest-facing supplies, side work supplies, and other items needed for successful service.
• Assist with inventory awareness, organization, and communication regarding product needs, supply needs, and operational efficiencies.
• Communicate low-stock items, missing tools, supply concerns, equipment issues, and operational needs to F&B leadership.
• Ensure all outlet spaces remain clean, organized, fully stocked, and aligned with Dewberry presentation standards throughout service.
• Support opening and closing responsibilities while ensuring all side work and operational duties are completed to standard.
• Ensure side stations, service areas, dining spaces, menus, POS stations, server supplies, and guest-facing areas are properly set, maintained, and reset throughout service.
• Attend and actively participate in daily pre-shift meetings, luxury service trainings, leadership trainings, compliance trainings, and ongoing departmental trainings.
• Monitor teammate appearance, professionalism, punctuality, uniform standards, grooming standards, and readiness for service.
• Follow all local and state laws as well as The Dewberry policies and procedures related to food safety, sanitation, alcohol service, responsible service, guest privacy, and professional conduct.
• Hold themselves to the highest standards of professionalism, accountability, communication, punctuality, service knowledge, and leadership presence.
• Lead by example and support a positive, accountable, team-focused service culture.

Qualifications

• High school diploma/GED required; Bachelor's degree preferred.
• Previous POS experience.
• Previous experience in an upscale or luxury hotel operation, including restaurants, bars, and in-room dining preferred.
• Excellent customer service and problem-solving abilities.
• Knowledge of food and alcoholic beverages required.
• Ability to work flexible hours, including weekends, nights, and holidays.

Benefits of Joining The Dewberry Team

• 401K with Company Match (4%)*
• Education Reimbursement*
• Paid Maternity Leave*
• Complimentary Downtown Parking
• Complimentary Dry Cleaning
• Complimentary Daily Lunch Buffet
• Best-in-class health & supplemental insurance*
• Optional Supplemental Coverages*
• Financial Advising with Roadside Capital
• Competitive Pay
• Advancement & Growth Opportunities
• Full-Time and Part-Time Positions
• Flexible Paid Time Off
• *Indicates eligibility requirement

We are a tight-knit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.

As the 2025 Virtuoso Best Independent Hotel in the World and a 2022 Cond Nast Traveler Gold List award recipient for Best Hotel in the World, The Dewberry is located in the heart of downtown Charleston, bordering Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center.

Offering 153 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston's century architectural splendor. The hotel is the result of owner John Dewberry's vision of "Southern ReimaginedTM," which he developed over the course of an eight-year renovation and preservation of the building.

The Dewberry features several event spaces along with the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, treatments at our urban oasis, The Spa, as well as the curated boutique The Shop.

Recognized globally for its excellence, The Dewberry is known among teammates, guests, and the community as a leader in the field of hospitality. As a brand, The Dewberry teammates, experience, and brand are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.