Cannabis Retail Assistant GM — Lead & Grow Customer Experience

Location 71-72 Union Square,Somerville, MA, 02143,United States Base Pay $60,000.00 / Year Employee Type Full-Time Exempt Description Purpose The Assistant Manager is responsible for recruiting, developing and leading the budtender team and inventory management in partnership with the General Manager (GM). Directly execute TRP world class customer experience with the leads and budtenders through setting clear goals, comprehensive product knowledge, maintaining high visual presentation standards and driving repeat business through the TRP loyalty program. Goal is to deliver the TRP customer experience to each and every customer and patient. They also provide management, supervision and leadership for all SOP’s, compliance, ingestion and all other operational objectives of the business. Core Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Execute TRP world class customer experience.
• Provide a friendly and warm welcome to all customers.
• Execute TRP customer first culture through thoughtful communication, comprehensive product knowledge and maintaining high visual presentation standards.
• Drive repeat business through local grass roots networking and our loyalty program.
• Partner with GM and recruiting team to set hiring standards for all store team members.
• Oversee management and associate onboarding programs, training modules, ongoing leadership development.
• Execute training modules, quizzes, video content and tracking.
• Continuously measure and follow up with all managers and employees on TRP customer experience and customer first culture by using appropriate tools such as online reviews, customer satisfaction surveys and key KPI’s.
• Partner with GM on succession planning programs to build bench strength.
• Work closely with GM to set clear sales volume and KPI goals, as well as review and analyze KPI’s and apply knowledge/learnings to drive sales volume.
• Link product, merchandising and presentation to overall business metrics.
• Lead store team to implement all aspects of Visual Presentation including basic store standards, floor sets, ongoing merchandising and product launches.
• Understand merchandise flow standards, backroom organization and how it effects floor set execution, replenishment and recovery and the overall in-store brand experience.
• Partner with GM, Marketing and PR on community outreach, press and in-store events.
• Inventory management.
• Shrink and loss prevention controls.
• Oversee and execute all initiatives as outlined on the master calendar.
• Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
• Work with cross-divisional teams to build consensus on strategic objectives, goals and operational plans.
• Establish and implement operational policies, standards and procedures for retail staff.
• Ensures compliance with all SOP’s, safety and security policies within retail stores.
• Communicates, works closely and successfully collaborates with GM and leads to achieve the organization’s goals.

Qualifications: Required:

• Passion for and knowledgeable about Cannabis
• Passion for Cannabis Culture
• Minimum 2 years’ experience supervising training, quality and customer service in retail.
• Microsoft Office skills in Word, Excel and Outlook.
• Strong knowledge of retail technology platforms and systems.
• Must possess strong analytical skills to assess data, facts and figures used to develop. strategies designed to improve the business.

Preferred:

• Store Management Experience
• College Degree
• Thorough understanding of the Cannabis industry
• Positive attitude
• Interviewing and hiring skills
• Leadership and delegation
• Coach, motivate and develop
• Decision making and problem solving
• Conflict resolution
• Performance management and execution
• Business acumen

Supervisory Responsibility: This person is directly responsible for managing the leads, budtenders and Inventory associates . This job operates in a professional store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds. Position Type and Expected Hours of Work: This is a full-time position. This position regularly requires long hours and frequent weekend work. Travel: This position may require travel. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TRP is an Equal Opportunity Employer: TRP is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability, veteran status or any other classification protected by law. #J-18808-Ljbffr T E C Industrial Inc