Program Manager

Program Manager

Become a Program Manager for The Brooks Group

Reports to: Sr Director of Client Experience and Government Services

Employment Type: Full-time, Exempt; on-site in Greensboro, NC

Date: September 2026

Position Purpose

Guide clients through the planning and delivery of their sales training programs. Serve as each client’s single point of contact, keeping timelines, people, and details aligned while providing a responsive, positive client experience.

Essential Duties/Responsibilities

Calendar and Priority Management

• Create a plan using an established implementation process for each client program, with clear milestones, responsibilities, and deadlines.
• Lead kickoff meetings and guide clients through program preparation, explaining what information and decisions are needed at each step.
• Coordinate clear, timely communication among clients, facilitators, internal teams, and vendors, and follow through on commitments.
• Manage several programs at once in a fast-paced environment; track progress, update project records, and communicate changes promptly.
• Anticipate and resolve scheduling, delivery, and client concerns; involve the right people when an issue needs additional support.
• Coordinate facilitator schedules, travel, and program milestones.
• Confirm practical details with clients and venues, including agendas, participant lists, room setup, audiovisual equipment, shipping, and international travel documentation when needed.
• Coordinate with the printing partner and other vendors to produce and deliver training materials on schedule.

Qualifications

• Clear written and verbal communication skills and confidence working with clients and colleagues at all levels.
• Strong organization, attention to detail, and sound judgment when solving problems and managing competing deadlines.
• Ability to work independently and collaborate across teams, adapt quickly to changing needs, and use Microsoft Office effectively.
• Experience with Monday.com or other project management software.

Education/Experience

• Bachelor’s degree preferred.
• Three years of program/project management or client-facing experience in professional services.