Business Support Specialist

Overview Business Support Specialist About the Chamber The Manhattan Chamber of Commerce represents more than 1,600 business members across the borough, including business owners, entrepreneurs and executives. We support them in several ways: We are a thought leader and advocate, maintaining relationships with policymakers, organizing business leaders around public policy objectives, and serving as a leading voice for business interests at city and state levels. We are a platform for business development, providing opportunities to help businesses of all sizes network, meet prospective clients, showcase products and services, elevate brands and enhance visibility. We are a knowledgeable resource for small businesses and startups, offering education, connections, mentorship and other supports to guide them on their journey. In short, we are the convener, voice and advocate of our diverse and collaborative membership who drive New York’s success. Program Overview The NYC Small Business Resource Network is a city-wide initiative created to assist small businesses by: (1) identifying businesses in need through direct outreach and referrals from partner organizations; (2) conducting individual intake assessments to understand the type of help and interventions that would be most beneficial; (3) connecting these businesses with expert help and resources such as financing, legal guidance, tech training, and marketing strategies; and (4) collecting data to quantify the economic impact on businesses and guide future public policy solutions. The initiative strives to help businesses recalibrate their strategy and strengthen their operations. Position Overview The Small Business Resource Network initiative is a comprehensive, multi-pronged approach to assisting small businesses across NYC in strengthening and growing within the competitive NYC market. Central to the success of this initiative are the Business Support Specialists, each responsible for engaging businesses in their geographic zones within the borough. The Manhattan team consists of three Business Support Specialists covering the following zones: Lower Manhattan / SoHo / Chelsea / West Village / Kips Bay Midtown East / Midtown West / Upper East Side / Upper West Side Harlem / East Harlem / Morningside Heights / Washington Heights / Inwood We are currently looking for a Business Support Specialist to cover Midtown East/ Midtown West / Upper East Side/ Upper West Side. The Business Support Specialists serve as liaisons to businesses within the assigned zones and will utilize a comprehensive scope of resources to aid the growth of the business community. Ideally, each Specialist will live in or have a connection to the zone to which they are assigned. These are full-time, salaried positions, and the Specialists will report to the Chamber’s Business Services Manager. Responsibilities Provide one-on-one consultative support, connect businesses to available resources, and develop individualized service support plans for affected businesses, considering City, State, and Federal programs, along with existing Chamber services including micro-lending and finance programs, M/WBE certification, and procurement programs. Provide businesses with supplies of Personal Protection Equipment (PPE) such as masks, gloves, sanitizer, thermometers, and contactless payment devices. Assist affected businesses with completing relevant applications necessary for securing resources made available by federal, state, and City government agencies and affiliated programs. Assist with organizing commercial corridor walk-throughs with relevant elected and government officials. Collect and enter data to quantify program impact. Develop individualized service support plans for each affected business and connect them to available resources including City, State and Federal programs, as well as existing Chamber services including M/WBE certification and procurement programs. Assist affected businesses with completing relevant applications necessary for securing resources made available by government. Undertake special projects as directed by the President and CEO of the Manhattan Chamber of Commerce. Spend at least 70% of work time in the field (specific zones assigned within Manhattan). Qualifications College degree and relevant experience in business, marketing, banking/finance, government, or other relevant industry. Previous experience conducting outreach is preferred. Bilingual English/Mandarin or Cantonese highly desired. Local residency or strong familiarity with Manhattan neighborhoods preferred. Strong desire to help small businesses succeed and a service orientation to connect people to resources and provide support. Willingness to go above and beyond to help businesses and a scrappy approach to problem solving. Salary and Benefits Salary commensurate with experience. Full benefits package. There is an expectation that this position will be out in the field to help businesses where they are. Commitment to Diversity and Inclusion: The Manhattan Chamber of Commerce is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. To Apply Please submit resume, cover letter, and list the languages you speak. Job Types: Full-time Pay: $70,000.00 per year • 10 days of PTO, 5 personal days, 12 official holidays, and Summer Fridays • Monthly Metro Pass Schedule: Monday to Friday Willingness to travel: Work Location: Work Remotely: Note: This program is described for formatting purposes. #J-18808-Ljbffr