Systems Administrator

ProTech IT Solutions, a New Charter Technologies Company, is a fast-growing Managed Service Provider (MSP) based in White Plains, NY. We are seeking a skilled and client-focused System Administrator to join our team. This role supports clients both remotely and on-site, primarily in Westchester County and New York City.

We're looking for a proactive, enthusiastic, and technically adept professional who thrives in a team setting and is passionate about delivering exceptional IT support and solutions.

Key Responsibilities

• Deliver remote and on-site technical support to clients with professionalism and urgency.
  
• Proactively monitor and maintain client systems to prevent downtime and improve performance.
  
• Collaborate with clients to understand their IT needs and deliver tailored solutions.
  
• Manage and troubleshoot Microsoft Windows Server environments and Windows 10 workstations.
  
• Administer Office 365 environments including user management and email configurations.
  
• Configure and support network protocols such as TCP/IP and ensure secure connectivity.
  
• Utilize RMM tools (e.g., ConnectWise) for system monitoring and management.
  
• Assist in cloud infrastructure support including Azure and AWS environments.
  
• Document technical procedures and client interactions in ticketing systems.
  
• Demonstrate leadership by mentoring junior staff and delegating tasks effectively.
  

Required Qualifications

• Minimum 4 years of experience with Microsoft Windows Server.
  
• Strong troubleshooting and problem-solving skills.
  
• In-depth knowledge of networking and system administration.
  
• Excellent communication and organizational skills.
  
• Ability to multitask and work independently or as part of a team.
  
• Reliable commute to White Plains, NY or willingness to relocate.
  

Preferred Qualifications

• Experience in a Managed Service Provider (MSP) environment.
  
• Familiarity with RMM tools such as ConnectWise.
  
• Cloud experience with platforms like Azure or AWS.
  
• College degree in IT or related field and relevant certifications.
  

Benefits

• Health Insurance
  
• RTO (Responsible Time Off)
  
• 401(k) Matching
  

Schedule

• 8-hour shift: 8:30 AM - 5:30 PM
  

Location: Onsite - White Plains, NY
Job Type: Full-Time
Salary: $80,000 annually

ProTech IT Solutions, a New Charter Technologies Company, was founded in 2012 by Johnson Abraham. His personal belief is that technology should be delivered the same way customers are served at a five-star restaurant or hotel - with white-glove service. Using this service model, our firm has experienced significant growth.

ProTech IT, a New Charter Technologies Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. ProTech IT recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.