REMOTE Call Center Representative - NEW JERSEY Residents ONLY

Job Description

Job Summary - MUST HAVE 6 MONTHS OF CALL CENTER EXPERIENCE AND NJ RESIDENT

\n

\n

Remote Call Center (New Jersey Residents) (WFH) opportunities are available for customer-focused professionals who reside in New Jersey and are ready to support healthcare insurance open enrollment. This contract/temporary call center role is ideal for candidates with 1 to 2 years of customer service or call center experience who enjoy helping callers, solving problems, and working in a structured remote environment.

\n

\n

This is a great work-from-home opportunity with immediate hiring needs for a large enrollment support team. Candidates will receive training on program information, systems, call flows, and compliance procedures. The environment is fast-paced, team-oriented, and focused on accuracy, professionalism, and positive customer experiences. (MUST HAVE YOUR OWN WINDOWS-BASED COMPUTER AND MEET TECHNICAL REQUIREMENTS)

\n

\n

Key Responsibilities

\n

\n

- Answer and manage high-volume inbound customer service calls related to healthcare coverage, eligibility, and enrollment.

\n

- Process applications, enrollment updates, demographic changes, and related customer requests accurately.

\n

- Enter, document, and track caller information in required systems while maintaining attention to detail.

\n

- Follow privacy policies, call center procedures, compliance requirements, and performance standards.

\n

- Provide professional, patient, and helpful support to callers during the open enrollment season.

\n

- Work successfully in a structured remote call center environment from a New Jersey location.

\n

\n

Compensation and Benefits

\n

\n

- Pay rate: $18.00 to $19.00 per hour.

\n

- Job type: Contract/Temporary.

\n

- Work arrangement: Remote work from home.

\n

- Location requirement: MUST RESIDE IN NJ