Technical Support Specialist - Residential

Job Description

Job Description

Technical Support Specialist - Residential

Location: Casper, Gillette, or Sheridan WY

Our Opportunity:

In 1994, three visionaries turned a Bulletin Board Service with six modems and a 56k connection to the internet into a regional broadband powerhouse. Becoming a premier internet provider in the Rocky Mountain Region didn't come easy. It takes being as tough as the terrain. With a focus on rural service, Visionary has found a niche untapped by larger service organizations. In fact, this focus often means Visionary offers the service with the customer in mind and financial benefit as a distant second.

Visionary Broadband seeks a qualified individual to fulfill the role of Technical Support Specialist - Residential. This full-time position will join the team at Visionary Broadband, a division of Visionary Communications, Inc., one of the top service providers in the Rocky Mountain region. 

Job Summary:

Our rapidly growing retail business is looking for an accomplished, up-beat and friendly individual to join our team as a Technical Support Agent. The successful candidate for this role will have a strong command of the company’s network and customer database and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. We need an enthusiastic individual who can listen to customer issues and then offer a unique and innovative solution to each problem.

Qualifications:

• Strong computer literacy, with the ability to quickly learn and navigate new systems and applications. As well as internet-based applications such as email apps and Browsers.
• Basic understanding of networking and networking equipment.
• Showing attention to detail and documentation.
• Customer service skills, and working with customers over the phone as well as in person.
• Patience and a willingness to learn, this is a must.
• Ability to work in multiple systems at the same time

Benefits:

• Comprehensive benefits package (available the 1st of the month after 30 days of employment) including 2 medical plan choices, dental, vision and HAS (with high-deductible medical plan)
• 401k with a dollar for dollar match up to 6%
• Voluntary short and long-term disability, life insurance and accidental death & dismemberment
• Paid Time Off, Paid Holidays, Bereavement Pay and Paid Parental Leave

Visionary Broadband is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law